Money Matters Coach
Location: This role is a desk-based role with ability to visit customers and work out of community hubs and home working (Designated Office – Memorial House)
Hours: 35 hours per week
Salary: £30,294 - £33.660 per annum
The role
As a Money Matters Coach, you will support emh residents by providing money advice services; by identifying the appropriate means of support to increase financial independence and minimise financial hardship.
Key responsibilities for the role include:
* To deliver emh's Money Matters financial advice, including assessing individuals finances, promoting, and signposting to support
* Providing appropriate advice and assistance to enable the customer to maximise their income including benefit entitlement and income and expenditure reviews
* Managing a caseload of residents with a range of complex welfare benefit issues
* Maintaining regular contact with customers during the lifespan of the case and completing cases in accordance with the procedure
The ideal candidate will have:
1. Experience of delivering welfare benefits advice to different client groups.
2. Experience of working with customers in financial difficulties and supporting them
3. Able to listen, question, show empathy and...