Multi-Site Manager
Deliveroo
Deliveroo’s mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We continue to operate in a competitive marketplace but have achieved significant growth in our HOP, Grocery, Editions, Signature & Plus businesses.
The Role
The role of the Multi-Site Manager is to drive the highest performance possible within their respective cluster of sites. This includes maximising customer satisfaction, optimising productivity, and achieving site personnel costs while maintaining strong stock accuracy, tightly controlling inventory, and minimising all wastage.
The Multi-Site Manager must also create a positive and cooperative working environment for all colleagues, develop and train team members to the highest standard, and ensure that their operation remains safe, legal, and compliant at all times.
What You’ll be Doing
* Plan your work week effectively, splitting time between your respective sites to ensure maximum impact while ensuring compliance with company work expectations.
* Lead through your respective teams, working closely with the Assistant Manager in your respective sites (2-4), to achieve all company objectives and goals.
* Act as a People Manager for all staff colleagues and support them throughout their organisational life cycle, including managing HR/ER cases.
* Recruit and onboard HOP team members within your respective remit.
* Develop, train, and motivate all employees to achieve ambitious targets.
* Demonstrate operational excellence by meeting KPI targets across your respective sites.
* Minimise wastage within your respective sites by supervising regular stock counts and inventory management.
* Supervise compliance with company standard operating procedures (SOPs).
* Drive strong standards within your sites, adhering to merchandising and space management principles.
* Ensure compliance with all Health & Safety and Due Diligence measures for the operation.
* Complete high-quality schedules for your respective sites adhering to company labour targets.
* Carry out regular Health & Safety checks, including requisite internal audits.
* Host and participate in relevant meetings.
* Monitor customer feedback seeking opportunities to improve the customer experience.
* Maintain good relations to uphold Deliveroo’s positive reputation with external parties.
* Liaise with counterparts across the business to improve overall operational performance.
* Participate and/or lead projects to improve the operating model and achieve company objectives.
Requirements
* Minimum of 3-4 years of grocery experience.
* A good understanding and track record in managing and influencing the P&L and KPIs performance of your business.
* Capability and track record for project management.
* Possess commercial acumen with the ability to identify opportunities to grow Order Volume & Gross Merchandise Value (GMV).
* Great knowledge of food safety and health and safety compliance requirements.
* Previous experience in leading a team, including recruiting, training, and developing team members.
* Excellent communication skills, both verbal and written.
* Highly organised individual with exceptional attention to detail.
* Tech-savvy and comfortable working with numbers and using data to inform decisions.
* ‘Can do, never give up’ attitude and the desire to grow and succeed.
* Right to work in the UK.
* Ability and willingness to travel between multiple locations regularly, including overnight stays.
* Able to comply with company working expectations.
Workplace & Diversity
At Deliveroo, we prioritise the welfare of our people. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, and relocation.
We believe a great workplace represents the world we live in and how beautifully diverse it can be.
#J-18808-Ljbffr