Cwm Taf Morgannwg University Health Board
A rare opportunity has presented itself for an operational support manager to join the Podiatry and Orthotic Department. This is a fixed term full time post running until 31st March 2026 and the individual will work to the leadership team providing support whilst the structure for Orthotics and Podiatry is reviewed. Planning, Performance, Health and safety and Audit will be key responsibilities within the role function together with opportunity to support service development and undertake project work.
The Podiatry and Orthotic Department is currently based at Pontypridd Cottage Hospital; however, this may change, and there will be a requirement for flexibility in the working pattern and locations. Opportunity for hybrid working discussion and base to be agreed on appointment.
This post is fixed term until 31st March 2026 to meet the needs of the service.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Main duties of the job
The post holder will:
* Hold a key role within the department in the delivery of Referral to Treatment Time (RTT) targets.
* Hold a key role within the department for recruitment in line with UHB Policies and employment law.
* Support the management team with the planning, organising and management of staff and services to ensure delivery of a safe effective service within resource and clinical governance.
* Support colleagues to manage concerns and complaints in line with UHB policies and procedures.
* Be required to work with a high level of autonomy and independence using their own initiative, with significant discretion to work within broad occupational policies.
* Support with the line management of administrative support staff within the designated area of responsibility.
* Act as key point of escalation and direct contact, troubleshooting issues which may prevent timely provision of patient care, liaising with Clinical and management colleagues as appropriate; escalating complex or contentious issues.
* Establish and keep up-to-date information on accurate databases.
* Be conversant with the operational activities and the performance requirements of the department.
* Contribute to plans to improve efficiency, support changes of practice and new initiatives, and to meet a variety of targets and objectives.
* Work with Senior Clinicians, Managers and external stakeholders to deliver change.
* Operationally support the effective delivery of key operational services and targets.
About us
Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf.
We live by our core values:
* We listen, learn and improve
* We treat everyone with respect
* We all work together as one team
We are a proud local employer; around 80% of our 15,000 workforce live within our region, making our staff not only the lifeblood of our organisation but of the diverse communities that we serve.
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualification and/or knowledge
* Qualified to Degree level or equivalent knowledge and experience or training, plus further staff or project management knowledge.
* Knowledge of Therapy RTT Targets, Waiting Lists.
* An understanding of waiting list management.
Experience
* Experience of working within the NHS.
* Project management experience with demonstrable outcomes.
* Experience of managing a team of staff.
Aptitude and abilities
* Keyboard skills with familiarity of Microsoft Office Software e.g. Word, Excel, PowerPoint, Outlook.
* Ability to speak Welsh.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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