JOB DESCRIPTION – REPEAT PRESCRIPTION CLERK
JOB TITLE: PATIENT SERVICES TEAM MEMBER
REPORTS TO: LINE MANAGER
Job Summary:
The purpose of the role is to:
* Process all relevant prescriptions as authorised by GPs and prescribing nurses where appropriate in accordance with the principles of good practice, under the guidance of qualified staff.
* Accept and process repeat prescriptions via online, telephone, written and email requests.
* Inform patients of the Practice ordering system and the importance of following prescription guidelines.
* Deal with and answer medication queries via email and phone promptly.
* Work closely within the Repeats Team to achieve shared objectives and ensure prescription workload is covered.
Job Responsibilities:
* Receive patient requests for repeat prescriptions.
* Deal with acute prescription requests alongside repeat requests.
* Amend, issue and add repeat and acute prescriptions according to protocol with the authorisation of the GP/Clinical Pharmacist/Nurse.
* Generate scripts as requested by doctors, patients and their representatives via telephone, written request and e-mail within set protocols.
* Present prescriptions for signature at regular intervals.
* Ensure that problems and queries regarding prescriptions are brought to the attention of the appropriate doctor and follow up action is taken to resolve the problem.
* Liaise with third parties (Pharmacist, District Nurse, Ante-Natal department and Care Homes etc).
* Obtain authorisation from the doctor (where appropriate) for issue of the prescription.
* Work within the Practice Code of Conduct/Health and Safety.
* Liaise with other staff and report any problems to your Line Manager/Practice Manager.
* Undertake any necessary work as may be required by the Practice to maintain a high standard and efficient service for our patients.
Further Duties:
* Patient referrals via clinicians to secondary care.
* Call handling for both inbound and outbound calls.
* Provide excellent customer service both on the telephone or face-to-face.
* Deliver a professional and efficient reception service to patients and any other visitors to the practice.
* Manage the appointments system.
* Handle general office procedures and financial administration.
* Manage records, including registration of patients and accurate recording of procedures relating to patient care.
* Efficiently manage stock.
Other Duties:
While this job description is intended to be an accurate reflection of the requirements of the position, management reserves the right to add or remove duties when circumstances dictate. This list is not exhaustive of tasks that may be included in your role.
Confidentiality:
* In the course of seeking treatment, patients entrust us with sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
* In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. All such information is to be regarded as strictly confidential.
* Information relating to patients, carers, colleagues, or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health & Safety:
* Assist in promoting and maintaining health, safety, and security as defined in the Practice Health & Safety Policy.
* Identify risks involved in work activities and manage those risks.
* Make effective use of training to update knowledge and skills.
* Use appropriate infection control procedures and maintain work areas in a tidy and safe way.
* Report potential risks identified.
Equality and Diversity:
* Support the equality, diversity, and rights of patients, carers, and colleagues.
* Act in a way that recognizes the importance of people’s rights, respecting privacy, dignity, needs, and beliefs.
* Behave in a welcoming, non-judgmental manner respecting individual circumstances.
Personal/Professional Development:
* Participate in any training programme implemented by the Practice.
* Take responsibility for own development, learning, and performance.
Quality:
* Strive to maintain quality within the Practice.
* Alert team members to issues of quality and risk.
* Assess own performance and take accountability for own actions.
* Contribute to the effectiveness of the team.
* Effectively manage own time, workload, and resources.
Communication:
* Recognize the importance of effective communication within the team.
* Communicate effectively with patients and carers.
* Respond to alternative methods of communication as needed.
Contribution to the Implementation of Services:
* Apply Practice policies, standards, and guidance.
* Discuss with team members how policies affect work.
* Participate in audit where appropriate.
Please submit your applications without delay as we may close this post early once sufficient applications have been received.
Job Types: Full-time, Permanent
Pay: £11.44 per hour
Expected hours: 37.5 per week
Schedule:
* Monday to Friday
Work Location: In person
#J-18808-Ljbffr