Job summary As an IT Support Technician, you will be the backbone of our technology operations, ensuring seamless and efficient use of hardware and software for our team. Your primary responsibilities will involve troubleshooting and resolving technical issues, performing system updates, and providing exceptional customer service to end-users. Main duties of the job You will collaborate with other IT professionals to maintain network security, manage user accounts, and optimize system performance. Your role is essential in keeping our digital infrastructure robust, secure, and up-to-date, allowing our organization to thrive in a tech-driven world. You will also play a pivotal role in supporting company wide projects on new software to improve services and internal processes. About us Alliance for Better Care CIC is a GP Federation that unites 83 NHS GP practices across 22 Primary Care Networks in Sussex and Surrey. We support our Primary Care colleagues as well as their patients, to transform how healthcare is managed within the community. As a membership organisation, our focus is to work in partnership with our members and help them to improve the provision of General Practices in the local area. Our strength lies not just in our ability to connect all areas of primary care, but also in the way we support and strengthen the role primary care plays in the rest of the system. Were a bridge between our practices and the wider healthcare network We work with and listen to our GP Practices, PCNs, Hospitals, Community Organisations and the Third Sector. These vital partnerships ensure that, together, we deliver a truly integrated approach that offers the support and expertise needed to effectively serve our communities. More about our organisation: www.allianceforbettercare.org Our Values: We innovate - If we can do something better, we should. We are honest - Even when it its difficult. We care - And put the patient first. We are inclusive - We listen and we act. We deliver - And were known to like a challenge Date posted 27 February 2025 Pay scheme Other Salary £27,550.38 to £34,255.43 a year Pro-rata depending on experience (band 5 on the ABC pay scale) Contract Permanent Working pattern Full-time Reference number B0141-25-0017 Job locations Horley Health Hub 120 Victoria Road Horley Surrey RH1 1EB Job description Job responsibilities Primary duties and areas of responsibility Provide desk side and remote based end user support to troubleshoot issues and problems with equipment and/or systems including repairing and replacing equipment as necessary. Installing, configuring, monitoring and maintaining computer hardware, software, systems, networks and printers. Setting up and administrating user accounts to systems. Supporting on projects as instructed by the Digital Transformation Manager and Management Team to meet strategic goals of efficiency improvements in systems across the company. To support in the roll out of new software across the business. Maintaining and updating technical documentation as required, including ensuring systems meet Information Governance standards. Ensuring all logs for equipment and software are maintained. Provide system training to employees and customers including clinical system training. Complete audits on systems users in line with company policies. Job description Job responsibilities Primary duties and areas of responsibility Provide desk side and remote based end user support to troubleshoot issues and problems with equipment and/or systems including repairing and replacing equipment as necessary. Installing, configuring, monitoring and maintaining computer hardware, software, systems, networks and printers. Setting up and administrating user accounts to systems. Supporting on projects as instructed by the Digital Transformation Manager and Management Team to meet strategic goals of efficiency improvements in systems across the company. To support in the roll out of new software across the business. Maintaining and updating technical documentation as required, including ensuring systems meet Information Governance standards. Ensuring all logs for equipment and software are maintained. Provide system training to employees and customers including clinical system training. Complete audits on systems users in line with company policies. Person Specification Location Essential Please note this role is based on-site in our Horley office with some travel to Crawley required. The successful candidate must be able to reliably commute to Horley, Surrey on a daily basis and have a full UK driving licence. Qualifications Essential Evidence of continued professional development relevant to the role Valid UK Drivers License Desirable IT specific qualification Experience Essential Experience of successfully delivering IT or system support Proficiency in Microsoft three-six-five suite of products Including but not limited to Microsoft Teams, Outlook, Word, Excel, OneDrive and SharePoint Experience configuring Windows Eleven for business use Experience in computer repair Desirable Knowledge of Microsoft Entra ID and Microsoft Intune Skills and abilities Essential Experience in working with Microsoft systems including Microsoft Teams, Outlook, Word and Excel Experienced in Microsoft Entra, Intune or Azure Ability to work autonomously Organisation and systematic approach to work High level of written and oral communication skills Strong problem-solving abilities Ability to work well in a team environment Understanding of IT security principles Desirable Experienced in using Salesforce and/or other ITSM Software Person Specification Location Essential Please note this role is based on-site in our Horley office with some travel to Crawley required. The successful candidate must be able to reliably commute to Horley, Surrey on a daily basis and have a full UK driving licence. Qualifications Essential Evidence of continued professional development relevant to the role Valid UK Drivers License Desirable IT specific qualification Experience Essential Experience of successfully delivering IT or system support Proficiency in Microsoft three-six-five suite of products Including but not limited to Microsoft Teams, Outlook, Word, Excel, OneDrive and SharePoint Experience configuring Windows Eleven for business use Experience in computer repair Desirable Knowledge of Microsoft Entra ID and Microsoft Intune Skills and abilities Essential Experience in working with Microsoft systems including Microsoft Teams, Outlook, Word and Excel Experienced in Microsoft Entra, Intune or Azure Ability to work autonomously Organisation and systematic approach to work High level of written and oral communication skills Strong problem-solving abilities Ability to work well in a team environment Understanding of IT security principles Desirable Experienced in using Salesforce and/or other ITSM Software Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Alliance for Better Care CIC Address Horley Health Hub 120 Victoria Road Horley Surrey RH1 1EB Employer's website https://allianceforbettercare.org/ (Opens in a new tab)