About Us
At Solmar Villas, we're by your side, all the way to the pool. As a multiple award-winning company, we help discerning holidaymakers enjoy wonderful, relaxing holidays by making it easy to book beautiful villas with private pools and helping them make lifelong memories.
What You’ll Be Doing
Join our vibrant Product & Quality team and play a key role in shaping the villa journey. In this role, you'll ensure that our portfolio of villas is accurately represented and seamlessly shared with all our key partners. If you enjoy a mix of investigative work, variety in your day, and immersing yourself in beautiful villas, this could be the perfect role for you!
As a Product Manager, you’ll not only handle day-to-day tasks but also take on the rewarding challenge of leading and supporting a team of talented Product Executives. You'll provide guidance, resolve queries, and help maintain the exceptional standards our guests expect. Bring your love of travel and attention to detail to this exciting role where no two days are the same!
Your role will support the Head of Product & Quality in the effective control and organisation of all aspects of the Product Team. Key responsibilities including but not limited to:
* Provide weekly/monthly reporting to the Head of Product & Quality.
* Help train new Product team members on all systems.
* Complete regular 1-2-1s and KPI reporting/monitoring with Product Executives.
* Manage the team’s holiday, rota and absences.
* Provide holiday cover for the Head of Product & Quality.
* Act as the initial escalation point within the team.
* Ongoing process documentation and development.
* Load/update properties on the company website, Rentals United and partner websites to support the distribution of the portfolio.
* Optimize villas across website and partner sites (Rentals United, Booking.com, Airbnb, etc.).
* Provide administrative support through data entry using various systems (Drupal, Salesforce, Erin).
* Ensure all product systems are 100% accurate at all times.
* Work closely with the Contracting Team to ensure accurate property descriptions.
* Build relationships with international suppliers to promote the company’s commitment to quality, competitiveness and innovation.
* Support the prompt resolution of supplier queries and issues.
* Assist the wider business with general queries to ensure accuracy and effectiveness of villas.
* Check online descriptions and brochure pages to ensure accurate information is provided to our sales team and guests.
* Collate Villa Information for customer arrival documentation (Villa Books) ensuring completeness a minimum of 4 weeks prior to arrival.
* Ensure quality website imagery is used throughout, suggesting updates to the Image Team where required.
* Review and analyze villa complaints and customer feedback scores to ensure villas are accurately represented and any issues are resolved.
* Review and analyze Quality feedback and work with the Quality Manager to identify poor quality villas and put together a suggested improvement plan.
* Review and respond to reviews and feedback ensuring follow up where action is taken and issues are resolved.
* Identify new trends or features in villas based on customer feedback to develop our Product.
* Perform additional duties as deemed reasonable and necessary to meet the needs of the business.
What We’re Looking For:
* Leadership Skills: Proven experience in managing and supporting a team, with a focus on development and performance.
* Attention to Detail: A meticulous approach to maintaining accuracy in systems, descriptions, and processes.
* Customer Focus: Strong ability to analyze feedback, resolve issues, and uphold high standards of guest satisfaction.
* Tech Proficiency: Confidence with tools like Microsoft Office, Drupal, Salesforce, and other CRM or property management systems.
* Problem-Solving Abilities: A proactive and resourceful mindset to address challenges and implement improvements.
* Communication Skills: Excellent written and verbal communication skills to build strong relationships with both internal teams and external suppliers.
* Adaptability: A positive attitude toward varied tasks and a willingness to contribute to the broader business needs.
Why Join Us?
Be part of a collaborative and supportive team that values excellence, innovation, and guest satisfaction. Plus, additional benefits such as:
* A flexible hybrid working setup (office and home).
* A supportive team that values collaboration and creativity.
* Enhanced annual leave plus birthday off.
* Discounts and other perks via Perkbox.
* Private Medical Insurance.
* Cycle to Work and Electric Car scheme.
* Eyecare vouchers.
* Opportunities to stay in some of our amazing villas for free.
* Social events.
* Pension contributions.
Job Types: Full-time, Permanent
Pay: Up to £35,000.00 per year
Schedule:
* Monday to Friday
Ability to commute/relocate:
* Burton-On-Trent DE14 2WX: reliably commute or plan to relocate before starting work (preferred)
Experience:
* Product management: 1 year (preferred)
* Travel Industry: 2 years (required)
Location:
* Burton-On-Trent DE14 2WX (preferred)
Work Location: In person
Reference ID: Product Manager - Travel Industry
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