Patient Service Advisors are responsible for welcoming patients, call handling and booking appointments, providing general administrative assistance to the practice team, and directing patients to the most appropriate service or healthcare professional in a friendly, positive and compassionate way. Responsibilities: Answer and navigate incoming calls to ensure call wait times are kept to a minimum. Welcome patients appropriately in person and respond to all queries and requests for assistance, with kindness. Deal with internal and external enquiries, such as taking and passing on accurate messages from patients, PCN, secondary care or other associated healthcare agencies. Process and redirect tasks from practice emails. Take payment for private services. Book appointments in line with written protocols, appointment and other clinical IT systems, recognise and understand life threatening situations and react accordingly. Ensure patients with no appointments but who need urgent consultation are seen in a logical and non-disruptive manner and booked into respective clinics dependant on their symptoms. (If pre-bookable appointments). Signpost patients to other external agencies and referral to social prescribers (pharmacies, walk in service, mental health, social prescriber) Explain practice arrangements to new patients and those seeking temporary cover and ensure documentation completed, checked, and progressed to workflow. Keep the reception area, notice boards and leaflet dispensers tidy and free from obstructions and clutter. Add requests for home visits onto the system ensuring careful recording of all details. Carry out EMIS, and other administrative tasks such as word processing, filing, photocopying and scanning. Champion training of new starters to the team.