We have the exciting opportunity to join a market leading organization within their customer service team. If you have a background within a customer service role within a regulated industry such as Financial Services, Insurance, or Telecommunications within a call centre environment, this could be the perfect next step for you. The role is hybrid and you will need a reliable commute via public transport or vehicle; direct transport links are available from the south & west Birmingham area.
Duties and Responsibilities for Customer Service Advisor:
* Provide exceptional service to new and existing customers, focusing on resolving queries in an efficient, accurate, and professional manner.
* Contribute to the overall team sales target and/or objectives through the selling and/or servicing of policies; this will include policy renewals.
* Take maximum opportunity to enhance customer experience and exceed expectations, at all times acting in both the interests of the customer and the insurer.
* Be available to provide levels of cover for inbound & outbound enquiries at all times.
* Assist where possible in the support of the team and department, e.g., providing administration support (processing post, cover note issues, marketing activities, data inputting, etc.).
* Process mid-term adjustments and invite renewals across different products within the department.
* Ensure all client documentation is issued correctly and internal records are kept up to date.
* Keep up to date with developments in product changes in accordance with current market trends and scheme facilities.
* Effectively resolve complaints and deal with any difficult clients, whilst referring any which fall under FCA reportable requirements.
* Actively promote other products to cross-sell across the company.
Skills & Experience required for Customer Service Advisor:
* Experience within a customer service role within a regulated environment such as financial services, insurance, or telecommunications (Call Centre, Insurance – claims, account handler, customer service, telesales, sales advisor).
* Strong IT skills, Microsoft 365 competent.
* Commutable distance to office; public transport links available if travelling from Selly Oak, Northfield, Kings Norton, and the general south/west Birmingham area.
If you feel you have the relevant skills and experience for this role, please click APPLY or send your CV to michelle.laight@pertemps.co.uk.
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