Homes for Students is the UK's leading provider of student accommodation. We pride ourselves on delivering excellent service to students, ensuring that their living environments are well-maintained and comfortable. We are currently looking for a highly organised and driven Reactive Maintenance Co-Ordinator to join our team, providing essential support in managing maintenance requests and ensuring that our properties are always in top condition.
Role Overview:
As a Reactive Maintenance Co-Ordinator, you will play a crucial role in ensuring that all reactive maintenance requests are handled promptly and efficiently. This role involves coordinating maintenance tasks, liaising with internal teams, contractors, and suppliers, and ensuring that customer service standards are consistently met. You will be responsible for ensuring that any maintenance issues are resolved quickly, with minimal disruption to tenants, and that all parties are kept informed throughout the process.
This role requires someone who is highly responsive, organised, and focused on providing outstanding customer service. You will need to be proactive, solution-minded, and able to build strong relationships with both customers and contractors to maintain smooth operations.
Key Responsibilities:
1. Manage incoming reactive maintenance requests, ensuring that all issues are addressed promptly.
2. Coordinate with contractors, suppl...