Siamo Recruitment are currently seeking an ambitious, people-focused person to provide excellent customer service and support to our prestigious client based in Minworth. Hours: 09:00-17:00 Pay: £13.46ph You will be responsible for providing an excellent level of customer service and the administration for allocated key accounts within the warehouse. Values- If you answer YES to all of the below then we want to hear from you ? Do you give customer service wrapped in passion and personality? ? Do you ask the dumb questions to understand things thoroughly? ? Do you work safely and responsibly? ? Do you build positive teams with a family spirit? ? Do you take care to keep your promises? ? Do you act reasonably and insist you are treated reasonably? ? Do you do what is right, not what is easy? ? Do you drive out complexity? Core Requirements: ? Responsible for data entry and updating systems and keeping all documentation accurate and organised ? Co-ordinate transportation details and advise appropriate department and teams on delays or problems that arise ? Report and provide the correct documentation for shipment to customers ? Resolve customer queries and complaints following an escalation process as needed. ? Liaise between the hauliers and the customer, providing excellent customer service. ? To be aware of the requirements and conditions concerning the transportation of Hazardous Material / Dangerous Goods Classes. Internal and external DG trainings are provided. ? Monitoring performance of parcel carriers escalating discrepancies in a timely manner. ? Cover other Administrator roles during their absence ? Support development of colleagues and new team members by providing coaching and on the job training as required. ? Collate and present KPI data as requested by the management team ? Collaborate as part of a busy team working to set distribution deadlines ? Contribute to and maintain departmental Standard Operating Procedures ? Apply financial awareness to customer invoices to ensure correct reimbursement is received for all costs incurred. ? Schedule deliveries, waive orders and liase with customers on any stock issues. ? Participate in activities to look for efficiencies in the company deliver for customers. ? Undertake any other duties as requested by their line manager, commensurate with the role Employee Benefits :Siamo benefits Package includes: Superb online and high street discounts GP Services Professional counselors Financial support, Health tracker Fitness and wellbeing support Comprehensive onboarding and training process. Employee of the Month Award Refer a friend scheme where you are rewarded for introducing Colleagues Paid holidays Pension Scheme Possible chance of a permanent position with our client for Top Performers Free Car-Parking Recruitment Process Digital for speed and efficiency with video interviews if required About You What you'll need to succeed:? A great track record working in similar environment Ability to work well under pressure A good team player Work efficiently with good attention to detail Understand the necessity of customer service & working to deadlines Basic numeracy and literacy skills Good communication skills If you are interested in the above position please apply directly and submit your CV ADZN1_UKTJ