An established and growing managed service provider (MSP) is seeking an experienced 2nd Line Support Technician with at least 3 years' experience in an MSP environment to join their team. The successful candidate will act as a point of escalation for complex service tickets and contribute to a variety of infrastructure projects. This role is primarily office-based in Polegate, with occasional travel to client sites required.
Key Responsibilities:
Point of Escalation: Act as the escalation point for complex service tickets, ensuring issues are resolved promptly and efficiently.
Client Onboarding: Handle client onboarding infrastructure requirements with minimal guidance, ensuring seamless implementation and setup.
Customer Service: Provide exceptional customer service and maintain strong professional relationships with clients.
Time Management: Effectively manage tasks to meet deadlines and service level agreements (SLAs).
Collaboration: Work with the projects team to deliver high-quality IT solutions that meet client specifications.
M365 Troubleshooting: Diagnose and troubleshoot issues with Microsoft 365, including Exchange, SharePoint, and tenant management.
Networking Configuration: Configure and maintain networking equipment, such as routers, access points, and switches, to ensure proper operation.Requirements:
Experience: A minimum of 3 years working in an MSP environment.
Problem-Solving Skills: Strong troubleshooting abilities, with the capabi...