A little bit about us… The world’s leading student loyalty network and accredited ‘Great Place To Work’, Pion produces award-winning technology for the biggest retailers on the planet, connecting them with the youth market. Featured in The Sunday Times Tech Track 100 2020, a list of the fastest-growing private tech companies in Britain, we’re always innovating to offer new solutions that satisfy our consumers, drive ROI for our clients and create an empowering workplace for our employees. Equity, Diversity & Inclusion at Pion Because this part deserves a place at the top of the job ad… Here at Pion, we’re working hard to grow an inclusive, diverse and respectful group of people we’re proud of. Accountability plays a big role in our company values, and we’re totally honest, open and transparent about our ED&I efforts. This is why we’ve made our commitments and internal statistics visible for everyone to see here. Our ever-evolving culture is defined by our people, and it’s all part of LifeAtPion. Research shows that while men apply to jobs when they meet 60% of the requirements, women and those in underrepresented groups tend to only apply when they tick every box. We don’t think you should have to tick every box. We value your uniqueness, and it goes without saying that all applications are welcome, even if you don’t think you fit the criteria. If you need any adjustments to support you with your application, just drop us an email at talentstudentbeans.com. As a result of our incredible success and growth, we are looking for a Customer Success Activation Manager to join us. You'll be working alongside our go-to-market teams to grow, retain and take care of well known brands, such as Asos, Gymshark, Lego and many more About the Role We’re on the lookout for a motivated and customer-focused individual to join our team as a Customer Success Manager. In this role, you’ll be at the heart of onboarding new brands, driving their success, and identifying opportunities for growth. Key Responsibilities: Onboarding New Brands : Conduct Kick-Off calls to introduce our value proposition, ensuring new customers have a seamless start with us. Post-Sales Handover : Collaborate with the Business Development Manager to align on brand expectations and goals. Brand Relationship Management : Guide brands during their initial months with us, setting the foundation for long-term success. Opportunity Identification : Leverage your knowledge and relationship with customers to uncover expansion opportunities for the Account Management team. Campaign Reviews : Set clear goals at the start of campaigns, review results, and present data-driven insights to optimize future activities and encourage further growth. Product Adoption & Optimisation : Focus on increasing customer engagement with our products, ensuring they see continued value. Requirements We’d love to hear from you if you have: Proven experience managing multiple products or accounts. A track record of identifying expansion opportunities, generating leads, and driving upsells. Experience working towards individual and team targets or OKRs. Strong communication skills, confidently expressing views and engaging with stakeholders. Experience managing a book of business with a focus on customer retention and growth. A data-driven approach to decision-making, using insights to guide strategies and deliver results. Benefits Life at Pion Let’s take a look at just a few things that make Pion an amazing place to work… Competitive salary. 30 days of annual leave, plus public holidays. Accredited 'Great Place To Work’ company in three categories https://www.greatplacetowork.co.uk/workplace/item/3545/StudentBeans Hybrid working, the ability to collaborate with colleagues but also pick two days you'd prefer to work from home. Flexibility with working hours, if you like to take lunch a bit later to walk your dog or go to a gym class we’ve got you ❤️ Focus on welfare, including gym memberships, wellness challenges, mental health first aider and health cash plan. ️ Incredible partnership discounts for the biggest brands in the world. Google, Apple, Ted Baker, GymShark, Domino's and Uber to name a few Commitment to personal development and career growth. Think learning budgets, coaching workshops and progression plans. £200 work from home set up allowance to put towards your home office. Want to know more? Check out our career site for everything you need to know about starting a career with Pion… https://partner.studentbeans.com/about-us/careers/ Due to the high volume of applicants we can only respond to shortlisted applicants. By submitting your application, you agree that Pion may collect your personal data for recruiting, global organisation planning, and related purposes. Our Applicant Privacy Notice explains what personal information and where we may process, our purposes for processing, and the rights you can exercise over Pion’s use of your personal information. LI-PC1 LI-Hybrid