Join a team shaping the future of technology, within a forward-thinking company dedicated to championing emerging technologies. You’ll thrive and grow within your role as either a 2nd or 3rd line technical support engineer(our client are hiring for multiple positions at both levels) - resolving escalated queries efficiently, maintain top-tier customer service, manage customer documentation meticulously, and adhere to service management principles. Technologies you’ll work with include: HPE server/SAN infrastructures, Hyper-V and VMware, Windows Server/Desktop OS and Microsoft products, Sophos and networking products, Managed backup solutions, Hosted VOIP solutions, and LAN/WAN technologies. Experiences we are most interested in: Strong experience of 2nd/3rd tier IT helpdesk experience, experience within MSPs Recognised Industry certifications are desirable (CompTIA A, MS certifications, Network, CCNA) Experience with: Active Directory, Group Policy, Windows OS, DNS, DHCP Proven ability to handle major incidents and lead root cause investigations Exceptional communication skills and a driven personality Driving licenseBottom of Form This is a full-time role with a hybrid working arrangement (2-3 days a week in Cardiff), and this role does not offer sponsorship. Please ‘Apply Now’ to be considered or contact Rachael for a confidential chat