How do you fancy?
A competitive starting salary, paid medical appointments (an hour to attend the doctors or dentist when you need it), wellbeing hour (get a late start, an early finish or an extended lunch to use as you wish), charity match funding, company parties and festivals, prize bingo.
And…….
Our VIBE intranet offers discounts for retail (shops like JD Sports, Primark and more!), eating out and entertainment, ability to win early finishes, half a day’s holiday etc., employee of the quarter nominators, winners and nominees receive rewards and lunch out on us, buy more holidays or sell some back to us for extra cash, 24/7, 365 days a year access to free help, counselling and refer a friend BONUS!
We haven’t finished…. 30 days holidays including bank holidays rising with every year to 35, mental health first aiders, internal promotion opportunities, salary increases as a reward for training and picking up extra skills, wellbeing app, free hot drinks, great modern kitchen facilities and leisure room, volunteer days, continuous training opportunities, qualifications supported by us, company pension.
Come and join us in the new year! New year, new start!
Working for our Examworks investigation services: You will be trained in a number of skills to be able to fulfil your role successfully.
What you will be expected to do:
* Process inbound and outbound calls
* Provide excellent customer service and build customer relationships
* Handle and escalate initial complaints
* Action incoming correspondence letters/e-mails
* Perform accurate data entry
* Allocate work to field agents with guidance
* Manage client accounts
* Maintain in-depth technical knowledge of EWIS processes and procedures
* Perform to the highest standard using own initiative
* Operate in accordance with the ISO Quality & Security Systems
* Follow the company’s most up-to-date policies and procedures, including GDPR, Health & Safety, and Social Media
* Manage diary and chase reviews
* Achieve required standards in service and quality audits
* Liaise with Field Force
Apply if you:
* Are a team player and display a positive attitude towards teamwork, team members, peers, managers, and the company at all times
* Can work in a fast-paced environment
* Possess great communication skills
* Are empathetic
* Enjoy problem solving
* Have good IT skills
* Pay attention to detail
This role is Monday to Friday, 37.5 hours per week between the hours of 8am to 6pm. Core hours are 8:30am to 5:00pm. Based in Horwich, Bolton.
IND2
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