Lead Product Manager (Current Accounts) – 12 Month Secondment / Fixed Term Contract
We’re looking for a driven individual to join our growing Current Account Team, as Lead Product Manager.
Growing current accounts is at the heart of our strategy. We have ambitious plans and we’re looking for somebody who can develop plans and propositions to deliver our purpose ‘current accounts that are fairer and more rewarding, underpinned by a simply brilliant service’.
The Lead Product Manager will join the Strategy, Acquisition & Engagement team within Current Accounts, who are responsible for setting the strategic direction for our products, and delivering a transformation of our Current Account business, in line with our purpose.
We are happy to consider flexible working approaches to help you perform at your best.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our London or Swindon office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.
What you'll be doing
You’ll be responsible for leading on the full proposition development and delivery for elements of our product strategy, making sure your propositions meet customer needs, are commercially viable and feasible through working closely with our technology and delivery teams to take them to market.
* You’ll design, develop and make recommendations for the product strategy, implementing new (and enhancing existing) propositions, products and customer journeys, which balance customer, commercial and risk considerations.
* You’ll ensure your plans are insight led through building a clear understanding of segment needs and both the internal/external context
* You’ll partner with our Finance teams to develop robust benefits cases for your plans, ensuring they meet our commercial ambitions
* You’ll work closely with technology teams to feasibility assess your propositions, define robust business requirements and act as the day-to-day accountable executive to ensure their successful delivery in line with agreed outcomes
* You’ll build key relationships across the Society – finding consensus and influencing stakeholders to move ideas forward and achieve member and strategic goals
* You’ll develop written proposals that facilitate formal decision making and broaden the understanding of key issues.
About you
As a minimum, we are looking for someone with the following skills:
* Experience working in a product team, with the ability to develop business cases.
* A thorough understanding of transactional banking products.
* Experience with designing, developing and make recommendations for the product strategy
* You will be a well-established product/proposition professional who possesses a good understanding of current account products with a successful track record of interpreting and translating your knowledge into tangible outputs and requirements.
* Experience in creating improvement plans and strategies which improve performance
* A curious and creative mind with a passion to innovate
* Excellent business and commercial acumen, with experience of developing compelling cases for change
* The ability to nurture strong relationships across the Society, being conscious of how to adapt your approach to support individual styles and preferences
* Ability to clearly present information to Lead executives in the Society as well as the wider team
* Impeccable stakeholder management and collaboration skills - building strong relationships with colleagues across the Society and using a range of influencing skills to help us reach positive outcomes.
* Strong resilience and able to handle challenges and setbacks, being adaptable and able to work collaboratively to respond positively to gain consensus on the way forward
* Has the ability to lead people on an indirect basis
Our Customer First behaviours are all about putting customers and members at the heart of how we work together. You can strengthen your application by showing the behaviours that resonate with you, and how you might have already demonstrated these.
* Say it straight - This is about being honest and direct with good intent and saying what needs to be said in the room. It’s also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
* Push for better - This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
* Get it done - This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome.
We know applying for jobs can sometimes feel like you’re sending an application into a black hole. We review each application individually. So, it’s a good idea to call out your most relevant experience on your application to give yourself the best chance.
The extras you'll get
There are all sorts of employee benefits available at Nationwide, including:
* A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
* Up to 2 days of paid volunteering a year
* Life assurance worth 8x your salary
* A great selection of additional benefits through our salary sacrifice scheme
* Wellhub – Access to a range of free and paid options for health and wellness.
* Access to an annual performance related bonus
* Access to training to help you develop and progress your career
* 25 days holiday, pro rata