2nd Line Engineer | Birmingham | Hybrid | £30,000 - £40,000 | £4,800 Car Allowance
I’m currently working with a leading Managed Services Provider offering computer services to a wide range of SME clients across the county. This opportunity is perfect for an experienced 2nd Line Engineer with MSP experience.
You will act as an escalation point and mentor for other engineers assisting with more complex support issues and major outages. You will be responsible for responding to any issue that may arise from any of the organisation’s clients.
Main Duties
* Take ownership of support calls as and when required.
* Act as an escalation point and technical lead for any major outages for both external customers.
* Taking ownership of an issue up to the point of resolution.
* Remaining up to date with the latest technologies and platforms.
Essential Skills
* Microsoft Windows desktop OS’s - Installation and Troubleshooting skills.
* Microsoft Office365.
* Microsoft Windows Server 2008, 2012, 2016, 2019, 2022.
* Microsoft Exchange Server 2007 to 2019, Office 365 and Exchange Hybrid Deployment.
* Experienced with message flow and troubleshooting mail server problems and outages.
* Active Directory and Azure AD.
* Microsoft Teams deployment and troubleshooting
* Strong Networking Skills (TCP/IP, L2&L3, VOIP, VLAN, Spanning Tree, Routing etc) - Installation and Troubleshooting network issues.
* Knowledge of WAN technologies - Installation and Troubleshooting.
* Firewall knowledge - Ideally SonicWALL however product training will be provided.
* Knowledge of controller based Wireless technologies and troubleshooting.
* Knowledge of Server hardware troubleshooting.
* Knowledge of SAN and shared storage, technologies such as NFS and iSCSI, snapshotting, replication and cloning.
* Knowledge of Virtualisation technology.
* Knowledge of Backup Software - Veeam / Acronis.
Soft Skills
* Ability to work independently to solve support issues in an innovative fashion while acknowledging you are part of a team and know when to request assistance.
* Make the right decisions on behalf of our customers.
* Willing to go the ‘extra mile’ in helping solve client issues.
* Strong communication skills both written and verbally.
* Analytical and methodical approach.
* Ability to work under pressure and manage different call priorities.
* Willingness to improve knowledge both in and out or work.
* Must be able to communicate clearly at a technical and end user level.
Benefits
* Basic salary between £30,000 and £40,000 per annum.
* Car allowance of £400 pcm.
* 31 days’ holiday including bank holidays.
* Udemy license for personal learning and development.
* Option to buy and sell annual leave.
* Access to our Bupa Employee Assistance Programme - 24/7 health, financial and wellbeing support.
* Tailored benefits platform - includes discounts on retail, travel, gym and leisure.
* Cycle to work scheme.
* Paid Volunteer Leave.
* Quarterly employee awards - monetary awards given to top performers.
* Long service awards.
* Training and development opportunities.
* Discounted Tech.
* Electric Car Salary Sacrifice Scheme.
Brand new city centre office - including free access to gym, shower facilities, secure lockers for bikes and onsite café.
If this sounds like your ideal role then please apply today!