University Hospitals Sussex NHS Foundation Trust (279)
We are advertising an opportunity to join our Radiology Department in our Worthing and Southlands Hospitals to support Radiology bookings on a substantive basis.
We have a great team who work collaboratively to support patient access across Radiology services such as CT, ultrasound and MRI scanning both in the Worthing Acute site and Southlands Community Diagnostic Centre.
You would join a team of around 15 members of staff responsible for timely booking of patients on the telephone and by letter. You will need to be very organised, professional, and assertive.
Main duties of the job
To support the Radiology Department in booking our patients for their appropriate scans/images. The successful candidate must possess excellent communication skills and be IT competent. Duties include making and receiving of telephone calls, data entry and general clerical duties with the main focus of ensuring patients are supported and all available appointments are utilised.
Job responsibilities
* Work closely with Trust staff at all levels
* Work as part of a team
* Ability to deal with queries in a sensitive manner from Trust staff and the general public
* Communicate with patients in a sensitive, confidential and tactful manner
* Ability to plan workload and prioritise for the day according to Department and Trust priorities.
Person Specification
* Previous clerical experience
* Ability to organise and prioritise workload
* Good level of education to include English and Mathematics
* Experience of working in a caring situation
* Demonstrate how to deal with difficult situations
* Experience of booking appointments
* Knowledge of the Trust Patient First and Value and Behaviours Programme
Equality, Diversity, and Inclusion
* Evidence of having championed diversity in previous roles
* Evidence of having undertaken own development to improve understanding of equalities issues
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
University Hospitals Sussex NHS Foundation Trust (279)
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