Role: Head of Operations
Location: UK Wide
Salary: Competitive + generous benefits
Want to join a leading international, independent real estate consultancy with an all together different approach?
The Head of Operations is a senior management role responsible for overseeing critical support functions, including premises & facilities, business support, audit & compliance, and health & safety (H&S). Reporting to the Chief Operating Officer, the role focuses on ensuring smooth and efficient functioning of our day-to-day operations. This includes overseeing processes, teams and resources. It further includes driving strategic improvements and innovation to improve our productivity, efficiency and profitability. This position is essential in ensuring a high-performing operational infrastructure that supports the company’s growth and service excellence.
Working with a dynamic and forward-thinking leadership team, the Head of Operations will have the opportunity to lead and shape the operational backbone of a leading real estate consultancy, and to implement innovative solutions and drive meaningful change.
Key Responsibilities:
* Operational Management
Oversee and manage all operational functions, including facilities management, business support services, health & safety compliance, and internal audit processes.
Ensure seamless integration and collaboration across support functions to meet business needs and enhance service delivery.
Provide strategic direction, forecast operational needs, review and manage budgets, and resource allocation. Identify areas for improvement, streamline processes, reduce costs and enhance quality. Leverage technology and tools to automate and optimise.
Manage and mentor direct reports. Foster a culture of accountability, collaboration and continuous improvement. Set objectives. Ensure cross functional collaboration, working closely with all other departments.
* Facilities Management
Manage office facilities and ensure they are safe, efficient, and aligned with business requirements.
Oversee vendor contracts, building maintenance, and space utilization strategies.
* Business Support Services
Lead the business support teams, ensuring they provide effective administrative and operational support across the organization.
Develop and implement processes to enhance efficiency and standardization.
* Health & Safety (H&S)
Ensure compliance with all H&S regulations, conducting regular risk assessments and audits. This includes the monitoring, auditing and enforcement of our H&S policies for fee earners to ensure they are H&S compliant.
Promote a culture of safety and well-being across the organization.
* Audit and Compliance
Oversee internal audit processes to ensure adherence to company policies and regulatory requirements.
Identify and mitigate operational risks, ensuring compliance across all support functions.
Ensure compliance with legal, regulatory and organisational standards.
* Innovation and Change Management
Identify and implement innovative solutions to enhance operations and improve client experiences.
Lead change initiatives to modernize processes, adopt new technologies, and promote sustainability.
* Team Leadership and Development
Lead and develop high-performing teams across all operational functions.
Foster a collaborative and inclusive work environment, promoting professional growth and continuous learning.
* Strategic Collaboration
Work closely with the COO and leadership team to align operational strategies with overall business objectives.
Act as a key advisor on operational improvements and infrastructure planning.
* Key Performance indicators
Establish and monitor key performance indicators that benchmark operational performance and what operational excellence looks like. Report on performance to senior management. Manage relationships with key stakeholders (such as fee earners and clients) to obtain feedback and a continuous improvement programme. Take feedback and adapt to meet stakeholder and market demands.
Key Qualifications:
Extensive experience in a senior operational management role, ideally within real estate, professional services, or related sectors.
Proven track record of managing diverse operational functions, including facilities, IT, H&S, and business support.
Strong leadership skills with the ability to inspire and manage multidisciplinary teams.
Excellent project management and problem-solving skills.
Knowledge of compliance standards, health & safety regulations, and audit processes.
Experience implementing innovation and change management initiatives.
Preferred Skills:
Familiarity with real estate industry software and systems.
Expertise in process optimization and operational strategy.
Strong understanding of sustainability practices within operations.
The Company
Hollis is a leading international, independent real estate consultancy. We work with owners, occupiers, developers and funders, across both private and public sectors, to help them get more out of their real estate, at every stage of the property life cycle.
We’re a multi-skilled team of surveyors, engineers, technical specialists, consultants and project managers operating across the UK, Ireland, Germany, Spain and The Netherlands. We have a unique way of working and believe that people do things better by doing them together. We aim to do the right thing, be clear, transparent and find some fun along the way.
Why join us?
We are hardworking, progressive, successful and fun. We’re independently-owned and independently-minded, not afraid to give honest advice or to be ourselves. We aim to achieve the right balance for you, delivering excellent client service whilst supporting you in fulfilling your potential and achieving your goals.
We offer a highly attractive salary and a generous benefits package including:
* Life assurance and private medical insurance
* Season ticket loan
* 5% Employer pension contribution
* 25 days of holiday and an extra day off on your birthday
* Cycle to work scheme, retail vouchers, gym discounts and more
* EV car scheme
* Longevity awards
Hollis operates a hybrid-working policy giving employees the opportunity to work between their home and our offices, where their job allows it. In addition, employees are encouraged to request flexible working hours when needed and we work hard to accommodate where we can.
We are a sociable bunch and host pay day drinks, quarterly lunches, quiz nights and cultural and sporting activities to socialise and have fun with your colleagues. We also give back and take part in numerous charity events all over the country throughout the year.
We're Inclusive
Together we welcome, we embrace, and we celebrate our differences. Our aim is to provide a diverse and inclusive workplace which supports and cares for all our employees, including those from underrepresented or non-dominant groups. We’re focused on a culture of inclusion; where all barriers including prejudice are removed from our working environment; and where all our people are empowered to be the best they can be.
Don’t meet every single requirement? If you would like the opportunity to join Hollis but your past experience is not an exact match, we encourage you to apply anyway as you could be the right candidate for this role or another role within the company.
If you require alternative formats of our documents or need to apply offline, please get in touch with the talent acquisition team: recruitment@hollisglobal.com or call us on 020 7622 9555.
#J-18808-Ljbffr