Dispensary Team Leader and ACT – Welcome bonus up to £500
Overseeing a small team of Dispensing Assistants within a busy Distance Selling Pharmacy, and taking personal accountability for accuracy checking of prescriptions in order to meet the highest quality standards and patient care.
Principal Accountabilities:
* Accurately check prescriptions and orders that have been clinically screened by a pharmacist, in line with company Standard Operating Procedures and meeting regulatory standards.
* Coaching the Dispensing Assistants to enable them to deliver the highest standard of care to patients, across a range of order types including regular NHS cycle prescriptions, named patient orders, TTOs, controlled drugs and Clozapine programmes.
* Collaborating with fellow Team Leaders to allocate resources as required, in order to ensure all orders are processed appropriately.
* To ensure that adequate levels of consumable items used in the course of dispensing are available and to top-up these items as necessary, working within a clutter-free environment.
* To participate in other day-to-day duties which make up the role of the technician, for example, advice to nursing staff, stock returns and fulfilling medicine orders.
* To dispense medicines, sundries and devices on a variety of legal requisitions and prescriptions in accordance with departmental guidelines as required.
* Support the Dispensary Services Manager in ensuring the Pharmacy operates ethically and in line with company Standard Operating Procedures and meeting regulatory standards.
* Collaborate with Dispensary Services Manager to maintain accurate Standard Operating Procedures as required.
* Follow our company Standard Operating Procedures and observing the GPhC principals and standards, and ensuring effective use of systems and technology.
* Adhere to our company and external Health & Safety Standards; including taking reasonable care of your own health and safety and that of colleagues, cooperating with management and following instructions, completing the provided training, and prompt reporting of any hazards, illnesses or injuries.
* Adhere to our company Data Protection procedures; including the completion of annual training, using the provided secure ways to handle and dispose of data, and prompt reporting of any suspected data breaches.
* Help keep the business environment clean and tidy, be responsible for keeping own and surrounding areas clutter-free, working within cleaning schedules as required.
* This job description is neither exhaustive nor exclusive and may be reviewed in the future depending upon operational requirements and staffing.
Supervisory Accountabilities:
* Planning and managing the daily allocation of work to assigned staff, using predictions of inbound work against staff rotas.
* Oversight of day-to-day performance of assigned staff to meet assigned Key Performance Indicators (KPIs) and Service Level Agreements (SLAs), and ensuring staff observe Health & Safety Standards.
* Act as first point of contact for issues from assigned staff, and cascading information as required.
* Act as representative of assigned team within Health & Safety consultation meetings as required.
* Train, coach and mentor assigned staff to complete their work as required.
* Performance management of assigned staff – in line with provided training.
* Assist with the investigation and resolution of complaints, errors or processing issues as required.
* Support line manager with resource planning tasks as required.
Essential Education, Experience and Skills:
Education
* NVQ (National Vocational Qualification) level 3 in Pharmacy Services (or equivalent) and be registered with the GPhC as a Pharmacy Technician.
Experience
* Minimum one year of experience within a pharmacy accuracy checking role.
Skills
* Fluent in the English language.
* Excellent attention to detail and accuracy checking capabilities.
* An ability to learn and adapt quickly.
* Strong communication and interpersonal skills.
* Calm under pressure.
* Excellent time management and organisation, with an independent work ethic.
Key Relationships:
* Ashtons Dispensary Support team.
* Ashtons Prescription Services team.
* Ashtons Inventory Control team.
* Ashtons Quality Team.
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