Join to apply for the Day Concierge - Vita Uhaus role at Vita Student.
Location: Vita Uhaus, Manchester
Hourly Rate: £13
Working Hours: Between 9am – 6pm. Monday to Sunday. 18 hours per week.
We’re expanding our Day Concierge team with the appointment of an experienced customer-focused professional to deliver a luxury, home-from-home experience for our residents.
Responsibilities
* Provide an exceptional & personalized service to residents by anticipating and delivering to their needs, offering information on local attractions, and handling enquiries with a focus on creating a seamless and positive experience.
* Front of House / Reception; greet and welcome residents and guests with a warm, friendly and vibrant attitude.
* Manage room turnarounds, check-in and check-outs.
* Be on hand for questions which may arise.
* Ensure our facilities are being looked after respectfully by residents & guests.
* Maintain the upkeep of our premium site & facilities; communal areas must be cleaned and maintained to a high standard at all times.
* Be on hand, delivering solutions to issues or challenges that may arise.
* Conduct block walks every 4-6 hours surveying and reporting every area of the building.
* Replenish refreshment stock, such as coffee beans, tea bags, milk, and vending machine food products.
* Manage & store parcels correctly to allow residents to easily access their deliveries as required.
* Be the primary point of contact for any potential incident or emergency that may occur onsite.
* Maintain waste management areas adhering to health & safety regulations, ensuring potential hazards are addressed / cleaned / tidied / reorganised as required.
Professional Experience
* An experienced customer service professional, well-versed in delivering premium experiences to residents & guests.
* Previous Concierge experience would be an advantage.
* We’re not looking for professional cleaners, but need people who can demonstrate a hands-on, proactive approach to maintaining the cleanliness and safety of communal areas.
* Our operations run seamlessly with the support of a variety of technology systems and software; our Day Concierge must be technologically astute.
Personal Characteristics
* Vita Group operates a multi-cultural environment, welcoming colleagues and residents from all over the world with a variety of cultural backgrounds and religious beliefs. All Vita colleagues must deliver a diverse and equal approach to colleagues and residents alike.
* Excellent communication skills. English will be the primary spoken language; however, multi-lingual skills would be warmly welcomed.
* Strong organisational and leadership qualities with an ability to remain calm under pressure.
* Adaptability, creativity & positivity.
* Resilience, with an ability to effectively navigate unexpected situations.
* Able to carry out tasks that may involve extended periods of standing and repetitive movements, with reasonable adjustments considered where required.
* Flexibility: Our facilities are open to residents 24 hours a day, 365 days a year including all bank holidays, festive & religious breaks. Where festive and religious celebrations require time off, we will always try to accommodate; however, flexibility from our Day Concierge is imperative to be available as required to ensure continuous service to residents.
Benefits
Our employees have the pride of working at our luxury properties, which offer the highest standard of resident accommodation across the UK. We reward the commitment and dedication of our people by providing the following benefits:
* Holidays – 28 days paid holiday including England & Wales Bank Holidays, pro-rata.
* Your Birthday – Employees are encouraged to take their birthday off work.
* Perkbox – Access to a Perkbox account for lifestyle perks.
* Royal London Pension – Vita Group contributes 3% of salary to your pension pot.
* Parties & Events – Annual parties and events to celebrate success.
* Recognition Programmes – Various recognition schemes to celebrate employee achievements.
* Career Development – Comprehensive induction and learning & development programme.
* 24/7 Employee Assistance – Confidential support for personal or work-related issues.
All offers of employment are subject to satisfactory pre-employment checks which will include Disclosure & Barring Service (DBS) checks. Unfortunately, we are unable to offer Right to Work Sponsorship.
Seniority level
Mid-Senior level
Employment type
Part-time
Job function
Other
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