Team Leader - Staffordshire House GP OOH North Staffordshire OOH - Staffordshire House, Unit 5, Riverside2, Stoke-on-Trent, Stoke-on-Trent, United Kingdom 13 March 2025 About the role Totally Urgent Care Division is a leading provider of national urgent care and out of hospital services following the integration of Vocare and Greenbrook. We have an exciting opportunity for an enthusiastic, organised and highly motivated Team Leaders to join our team in Staffordshire House. This is a key role within the Regional Team and is a fantastic opportunity to put together your management skills and professional approach to add extra value to one of the leading healthcare providers. As a Team Leader you will play an essential role in supporting and managing a team of multi-disciplinary staff, ensuring the provision of a high quality, safe and accessible Integrated Urgent Care service to patients. Please note that this role involves out of hours working and shifts will include rotation of daytime, evening, overnight, weekend and bank holidays. The role is full time 37.5hrs per week on a permanent basis. Rate of Pay - £14.76 - £16.34 inclusive of unsociable hours. Your day to day Responsible for team management and optimal performance of direct reports to achieve maximum network efficiency, and achievement of KPIs and quality indicators Work collaboratively with Operational and Clinical Management Teams to ensure delivery of a safe, responsive service to patients and that key performance indicators are being met Support staff recruitment and rota cover activities to ensure required levels of staffing are in place Ensure all direct reports complete all relevant statutory and mandatory training Supervise, support and coach individuals to ensure delivery of high quality, safe care and quality standards are being met by your team Provide an escalation referral point for queries relating to calls/cases Support the implementation of service and organisational processes, policies and guidelines, ensuring they are adopted and embedded within your team. Qualifications, Experience & Training NVQ Level 3 or equivalent qualification and/ or have significant relevant work experience. Able to demonstrate relevant work experience related to the role in supervisory / leadership capacity Good communication, listening and interpersonal skills; able to engage effectively with people at different levels and professional backgrounds Ability to work to deadlines and to prioritise, in a fast-paced environment Good time management capabilities Ability to work, lead and motivate in a team environment Rewards & Benefits 25 days annual leave (plus 3 buy back days) My Totally Rewards (online discount portal), 6% Employer Pension contribution, Share save scheme, Opportunities for career development, Employee assistance program, Virtual GP Services - 24/7 GP Appointments, WeCare Wellbeing Background Checks & Clearance Successful candidates will be required to successfully complete pre-hire checks, including, but not limited to Right to Work in the UK as well as a Disclosure and Barring Background (DBS) check. You can contact the team on email: Find us on LinkedIn: Careers at Totally Other details Pay Type Hourly Min Hiring Rate £14.76 Max Hiring Rate £16.34 Apply Now North Staffordshire OOH - Staffordshire House, Unit 5, Riverside2, Stoke-on-Trent, Stoke-on-Trent, United Kingdom ADZN1_UKTJ