Excitingly, an administration role has come up to work in our Rapid Response Co-ordination Centre. The role is part of our Administration Team providing comprehensive administration/reception services including phone duties, typing, scanning, filing, managing incoming and outgoing mail, managing and receiving telephone calls and messages, ensuring effective communication and courtesy at all times, supporting the multi-professional team members with administrative tasks, and generally assisting in the coordination of the smooth running of the team as a whole.
The post holder should be aware that this post will require working within the Rapid Response Hub at weekends/out of hours, up to 21:00 hours, to support the Trust's aim of a 7-day service across Somerset.
Main duties of the job
1. To receive telephone calls and messages sensitively, ensuring effective communication and courtesy at all times.
2. To work with the Administration Lead and rapid response Clinical leads to devise appropriate performance management programmes.
3. Assist with preparing rotas in conjunction with Administration Team Lead/Clinical leads.
4. Assist team members and team managers in arranging meetings and venues.
5. To support the integrated hub performing administration duties, including T-Quest, RiO, and liaising with patients and their families/carers to support inward/outward referrals.
About us
As an organisation, the NHS offers a wide range of benefits including flexible working, fantastic pension contributions, market-leading annual leave allowance, career progression, and regular conversations, not to mention our Blue Light Card and NHS exclusive discounts. The benefits of working in Somerset include the idyllic countryside, with areas of outstanding beauty and stunning coastlines. You will get to enjoy these perks whilst still only being a stone's throw away from bustling city centres like Bristol, Bath, and Exeter, and only two hours away from London. There are excellent educational facilities in the area, and when compared to other regions, house prices are reasonable. You will experience the best of both in Somerset, the countryside and the cosmopolitan -- there is truly something for everyone!
Job responsibilities
Please see attached Job Description & Person Specification for further details of duties and responsibilities.
Person Specification
Qualifications
* RSA Stage III word processing/typing or equivalent/NVQ 3 business and administration or working towards within agreed time scale.
* ECDL.
Experience
* Knowledge of information technology packages including Microsoft Word, Excel, Outlook, and PowerPoint.
* Experience of using electronic systems e.g. RiO, Integra, E-roster.
* Experience of setting up and maintaining office systems.
* Appropriate and significant amount of administrative experience.
Additional Criteria
* Ability to prioritise own workload and keep to deadlines.
* Ability to recognise and manage challenging situations in a calm and professional manner.
* Ability to work under pressure.
* Ability to produce accurate and concise work.
* Able to take instruction and direction and work effectively as part of a team.
* Experience of co-ordinating meetings.
* Ability to take minutes.
* Accuracy and grammatical awareness.
* Good problem-solving skills and patience.
* Act in ways that support equality and diversity.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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