Circa £28,740 Depending on skills & experience (£23,950 basic + 20% shift allowance)
Location: Lincoln
Type: Permanent (Nights)
Benefits:
* Private Healthcare
* 25 Days Annual leave
* Double Matched Pension Scheme
Shift Pattern:
Weds-Thursday On Call, Friday 9pm-8:30am, Saturday 9pm-8am, Sunday 8pm-7am
The role is shift-based with overnight shifts as follows: Monday & Tuesday nights off, Wednesday & Thursday nights on call, Friday 9pm-8:30am, Saturday 9pm-8am & Sunday 8pm-7am.
Wholesale Services are recruiting for a Wholesale Night Technician on a permanent basis, to be based in Enterprise House, Lincoln.
What will you be doing?
As part of the Operational Management Centre, you will assist in the delivery of a business-critical 24-hour service, housed within Tactical Operations.
You will answer customers’ telephone enquiries in a way that is positive, friendly and empathetic, ensuring the correct course of action is taken to provide excellent customer service. You will support the Tactical Operations team, Water and Water Recycling Networks, ensuring we continue to offer a critical service to our customers, out of hours.
Your responsibilities will also include being our out-of-hours scheduler, liaising with the relevant technicians and stakeholders to ensure we continue carrying out work to support our customers through the night. Additionally, you will be responsible for updating our ‘comms’, which includes the telephony messaging as well as our website and frontend systems – so customers know what is going on within their area.
It’s a unique and very rewarding role, where you will learn many skills and gain knowledge to support several areas of our business. There is also the opportunity to pick up extra shifts to cover any absence within the team, including annual leave.
What do you need?
Our ideal candidate will demonstrate excellent communication skills and the following:
* Strong prioritising and decision-making skills.
* Able to show initiative, working on your own or as part of a team.
* Able to demonstrate a highly flexible, constructive attitude and strong team working skills.
* Be highly organised and able to juggle tasks as required.
* High flexibility to cover operational events.
Benefits aligned to this role
Our people are important to us, and we want to make sure that we reward and recognise all of the great work that they do. This role is considered a Team Contributor on the internal role framework. Opportunities are open to all suitably qualified candidates.
Your benefits will include:
* 25 Days annual leave
* Full private healthcare
* Competitive pension scheme – we double-match your contributions up to 6%
* Life Assurance at eight times your salary
* Personal Accident cover – up to 5x your salary
* Bonus Scheme
* Flexible benefits to support your wellbeing and lifestyle
Closing Date: 20/4/25
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