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About the Trust
We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.
Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We're really proud of our #PennineCarePeople and do everything we can to make sure we're a great place to work.
Our ambition is to maximise people's potential and we aim to promote an inclusive environment and improve the diversity of our workforce so our people truly represent the communities we serve.
All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.
If you come and work for us we will offer a range of benefits and opportunities, including:
1. Generous annual leave entitlement for Agenda for Change and Medical and Dental staff.
2. Flexible working opportunities to support your work/life balance.
3. Access to Continued Professional Development.
4. Involvement in improvement and research activities.
5. Health and Wellbeing activities and access to an excellent staff wellbeing service.
6. Access to staff discounts across retail, leisure and travel.
If you are Kind, Fair, Ingenious and Determined then we want you to come and join our #PennineCarePeople.
Job overview
An opportunity has arisen for a Band 7 Team Manager to join the 24/7 Mental Health Crisis Helpline which forms part of the crisis offer from the Trust. The 24/7 Helpline provides Trust-wide signposting and support to service users and members of the public who call the service when they are experiencing mental health difficulties. The Team Manager, along with the clinical lead, is there to provide support, steer and structure for the team to maintain a robust and motivated staffing group. The Helpline will be subject to change as part of our growing crisis offer and the Team Manager will support that change as we become part of a larger offer.
Main duties of the job
The postholder will provide clinical and managerial leadership for the 24/7 Helpline, working closely alongside colleagues across mental health services within Pennine Care. The postholder will manage the operational requirements of the service, have clear aims for the team's development, and be able to achieve targets and goals set. The postholder must have a sound clinical knowledge and experience of working in a secondary mental health care setting, must be able to motivate staff to achieve high clinical standards, and use leadership skills to develop and promote a strong culture of quality, safety, and learning. The postholder must be able to work with the wider Mental Health Services to provide health and care support for patients accessing the helpline.
Person specification
Education and Qualifications
Essential criteria
* Registered mental health nurse or equivalent.
* Educated to degree level or equivalent demonstrable experience.
* Evidence of CPD.
* Completion of Preparation for Mentorship qualification or willingness to complete.
* Short courses and experience to postgraduate diploma level.
Desirable criteria
* Management Qualification.
Experience
Essential criteria
* Substantial experience as a senior mental health practitioner within the NHS.
* Participation in service development.
* Experience of delivery of clinical supervision.
* Able to demonstrate managerial experience or potential.
* Extensive experience of working with patients with complex mental health needs.
* Working with multiagency safeguarding procedures.
* Experience of supervising the work of junior staff.
Desirable criteria
* Experience of business planning.
* Experience of resource management.
Knowledge
Essential criteria
* Understanding key principles within mental health services.
* Legislation - Mental Health Act, Mental Capacity Act, Care Act.
* CPA.
* Standards relevant to service area.
* Planning, decision making structures, relevant to service area.
* Specialist knowledge of mental health problems and medications used in this setting.
* Role and function of key partners in statutory and nonstatutory agencies.
* Health and safety.
* Team cultures and influencing factors in implementing change.
Desirable criteria
* Local knowledge of services and facilities.
* Specialist knowledge of therapeutic interventions.
Skills and abilities
Essential criteria
* Ability to manage, motivate and supervise a professional MDT.
* Ability to identify and define team and individual training/development.
* Ability to lead negotiations in respect of service development.
* Ability to function and make decisions in high pressure clinical environments.
* Ability to build and maintain effective relationships with stakeholders.
* Ability to communicate and negotiate at all levels.
* Evidence of effective change management skills.
* Ability to manage own emotions and deal with others in highly charged situations.
* Ability to provide education and training to different grades of professional staff both informal and formal presentations.
* Ability to ensure the team operates effectively as part of the wider mental health system.
* Ability to critically appraise incidents to ensure appropriate learning is identified and used to improve practice.
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