Business Analyst
We’re on the lookout for a curious and commercially minded Business Analyst to join a fast-growing mobile network provider based in the heart of Manchester. This is a key role where you’ll help us make smarter decisions, improve internal processes, and play a part in shaping the customer experience for thousands of mobile users across the UK.
What you’ll be doing:
* Collaborating with teams across the business (from Sales to Tech) to gather requirements and turn them into clear, actionable insights
* Mapping out business processes and identifying areas for improvement or automation
* Working with stakeholders to define KPIs and track business performance
* Translating data into compelling reports, dashboards, and recommendations
* Supporting strategic projects like new product launches, system migrations, and operational changes
* Acting as a bridge between technical teams and non-technical stakeholders
We’re looking for someone who:
* Has at least 2 years’ experience in a Business Analyst role (ideally in telecoms, retail, or tech)
* Understands business process modelling and has experience gathering requirements
* Is confident working with data – you don’t need to be a data scientist, but you’re comfortable with Excel, SQL, or BI tools (like Power BI or Tableau)
* Communicates clearly and can influence decisions with logic and insight
* Loves digging into problems and coming up with smarter ways of doing things
* Worked in a mobile network / telecoms company before
* Had exposure to CRM, billing, or provisioning systems
* Used tools like Jira, Confluence, or Agile/Scrum methodologies
What we offer:
* Be part of a rapidly growing mobile network shaking things up in the UK market
* Work from a buzzing Manchester city centre office (hybrid options available)
* Friendly, collaborative team where your ideas will be heard
* Progression opportunities and exposure to exciting new tech and products
* Private healthcare, team socials, and discounts on mobile plans
Seniority Level
Mid-Senior level
Employment Type
Full-time
Job Function
Project Management, Information Technology, and General Business
Industries
Financial Services, Telecommunications, and Technology, Information and Media
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