Job summary This is an exciting opportunity to join the Gloucestershire Maternity workforce as a Birth Review and Reflect Co-ordinator. We are looking for an enthusiastic, motivated, and experienced individual to help launch a new aspect of our service. The post holder will work closely with the Consultant Midwife, Clinical Governance Team, and Patient Experience Team to support the set up and co-ordination of a Birth Review and Reflect service for people who have given birth within Gloucestershire Hospitals NHS Foundation Trust. Main duties of the job o Act as a single point of entry for women to access maternity services for a birth discussion following the birth of their baby o Make initial contact with the woman within agreed timescales and after having an initial conversation will ensure the woman is seen by the most appropriate professional. o Keep in contact with the woman, advising her of appointments, waiting times and onward referral to any other services, e.g., Birth Anxiety and Trauma Service, PALS and complaint teams. o Provide efficient, confidential and professional administrative support to professionals who are providing Birth Review and Reflect consultations o Collate key themes and issues relating to patient care and experience and establish mechanisms to report these back to the Maternity Experiences workstream, Clinical Governance Team and also escalate any concerns appropriately. o Obtain feedback from service users who have used the Birth Reflect and Review service, collating feedback to shape service improvement o Work with Communication Teams and Maternity and Neonatal Voices Partnership to ensure service users are made aware of the service. o Promote the service within the system, explaining the role of the service to professionals including GP's and Health Visitors. About us Gloucestershire Hospitals NHS Foundation Trust is the largest employer in the county and with over 8,000 staff, we are one of the largest NHS trusts in the UK. We offer a generous annual leave allowance, access to the excellent NHS Pension Scheme, discounts for local shops, restaurants and services, access to our health and well-being hub, access to our two on-site nurseries, flexible working options, discounted public transport, reward and recognition schemes, exercise and activity classes, and membership to our popular hospital choir. Date posted 24 October 2024 Pay scheme Agenda for change Band Band 5 Salary £29,970 to £36,483 a year pa Contract Fixed term Duration 23 months Working pattern Part-time Reference number 318-24-W&C-T1876 Job locations Gloucester Royal Hospital Gloucester GL1 3NN Job description Job responsibilities To contribute to the set up and effective running of a Birth Review and Reflect Service Ensure database and systems are in place to monitor themes and outcomes for women accessing the service and these are reported in a timely manner to the Clinical Governance team The post holder will ensure the smooth running of the service with responsibility for receiving all referrals, responding to referrals within stated timescales. Offering a prompt initial contact and support to the woman, and remaining an accessible point of contact, and support throughout involvement with the service. Co-ordinating appointments with professionals and keeping families informed following self-referral into service or referral by other health care professionals. To support professionals prior to Birth Reflect and Review consultations with women and birthing people, ensuring that relevant maternity notes and records are available. Organising appointments in confidential space individual women feel comfortable to attend including hospitals, their own homes and community hubs. To support professionals and service users following appointments this may include written and verbal feedback and supporting referral process onto other services such as PALS or patient complaint teams To contribute to the service user experience ensuring women and families are listened to and responded to with compassion. The post holder will support the feedback loop ensuring that the service is able to identify themes and learning from the experience of service users which will be used by the Maternity Service and wider LMNS to improve the experience for service users. To contribute to the safety culture and service improvement within the organisation, ensuring that feedback is used to improve quality and safety of maternity services and reduce inequalities in experience and outcome for women To liaise with a variety of professionals and organisations to ensure women referred to users to the service are responded to in a timely manner and supported through any onward referral pathways. Contributes to the safeguarding of mothers and babies being aware of triggers for concerns and reporting concerns appropriately within the Trust and multi-disciplinary team. Maintain accurate patient records in line with Trust guidelines. Ensure that any database or client related data are correctly stored, processed and secured in line with departmental and Trust policies and to comply with IG requirements. Referral attendance and outcome records are kept and analysed as part of service evaluation and development. To contribute to the monitoring and evaluation of the service, including collating themes, outcomes and feedback from service users. Liaise closely with Perinatal Mental Health Services, Health Visiting and GP services to ensure smooth transition from the service and handover of care. To organise own time, and to work flexibility to best support service delivery, meeting set targets and deadlines as defined by the service. Job description Job responsibilities To contribute to the set up and effective running of a Birth Review and Reflect Service Ensure database and systems are in place to monitor themes and outcomes for women accessing the service and these are reported in a timely manner to the Clinical Governance team The post holder will ensure the smooth running of the service with responsibility for receiving all referrals, responding to referrals within stated timescales. Offering a prompt initial contact and support to the woman, and remaining an accessible point of contact, and support throughout involvement with the service. Co-ordinating appointments with professionals and keeping families informed following self-referral into service or referral by other health care professionals. To support professionals prior to Birth Reflect and Review consultations with women and birthing people, ensuring that relevant maternity notes and records are available. Organising appointments in confidential space individual women feel comfortable to attend including hospitals, their own homes and community hubs. To support professionals and service users following appointments this may include written and verbal feedback and supporting referral process onto other services such as PALS or patient complaint teams To contribute to the service user experience ensuring women and families are listened to and responded to with compassion. The post holder will support the feedback loop ensuring that the service is able to identify themes and learning from the experience of service users which will be used by the Maternity Service and wider LMNS to improve the experience for service users. To contribute to the safety culture and service improvement within the organisation, ensuring that feedback is used to improve quality and safety of maternity services and reduce inequalities in experience and outcome for women To liaise with a variety of professionals and organisations to ensure women referred to users to the service are responded to in a timely manner and supported through any onward referral pathways. Contributes to the safeguarding of mothers and babies being aware of triggers for concerns and reporting concerns appropriately within the Trust and multi-disciplinary team. Maintain accurate patient records in line with Trust guidelines. Ensure that any database or client related data are correctly stored, processed and secured in line with departmental and Trust policies and to comply with IG requirements. Referral attendance and outcome records are kept and analysed as part of service evaluation and development. To contribute to the monitoring and evaluation of the service, including collating themes, outcomes and feedback from service users. Liaise closely with Perinatal Mental Health Services, Health Visiting and GP services to ensure smooth transition from the service and handover of care. To organise own time, and to work flexibility to best support service delivery, meeting set targets and deadlines as defined by the service. Person Specification Qualifications Essential Educated to NVQ level 2 or above standard of numeracy and literacy Degree level of education or equivalent experience Quality Improvement training or willing to undertake training in post. Desirable Post Graduate Management Qualification Knowledge, skills and abilities Essential Ability to use IT systems for data input and collection, patient health records, treatment requests and results. Experience Essential Experience of planning, delivering and implementing specific projects Experience of successful partnership working, involving change management or service development Desirable Evidence of ongoing CPD Experience in managing, developing and overseeing Support, Information Advice and Guidance Services Have lived experience of or caring for someone who has used healthcare services Knowledge, skills and abilities Essential Excellent IT skills including the ability to manage and develop databases Ability to capture and analyse data Ability to produce reports that are appropriate for a variety of stakeholders Good organisational skills with the ability to prioritise and deliver to deadlines Knowledge and understanding of confidentiality issues. Desirable Knowledge of quality improvement methods and tools Understanding of audit and clinical governance mechanisms Knowledge, skills and abilities Essential Ability to be empathetic and understanding when communicating with patients and families Ability to build and maintain good working relationships with professionals / individuals from different professional backgrounds Good communication and interpersonal skills with the ability to adapt these to differing and challenging circumstances Communicate effectively, especially where women's ability to do so is compromised, using interpretation services as required. Ability to provide and receive complex and sensitive information Ability to prioritise, use own judgement and initiative, and escalate as appropriate in response to concerns from professionals and external agencies Desirable Awareness of the national patient experience agenda and service user and carer involvement methods and the benefits and challenges they bring Knowledge of diverse cultures and communities Good conflict resolution skills Qualities Essential Well-developed interpersonal skills Enthusiasm and ability to motivate self and others. Commitment to the promotion of equality of opportunity. Ability to work under pressure Able to work independently and as part of a team. Person Specification Qualifications Essential Educated to NVQ level 2 or above standard of numeracy and literacy Degree level of education or equivalent experience Quality Improvement training or willing to undertake training in post. Desirable Post Graduate Management Qualification Knowledge, skills and abilities Essential Ability to use IT systems for data input and collection, patient health records, treatment requests and results. Experience Essential Experience of planning, delivering and implementing specific projects Experience of successful partnership working, involving change management or service development Desirable Evidence of ongoing CPD Experience in managing, developing and overseeing Support, Information Advice and Guidance Services Have lived experience of or caring for someone who has used healthcare services Knowledge, skills and abilities Essential Excellent IT skills including the ability to manage and develop databases Ability to capture and analyse data Ability to produce reports that are appropriate for a variety of stakeholders Good organisational skills with the ability to prioritise and deliver to deadlines Knowledge and understanding of confidentiality issues. Desirable Knowledge of quality improvement methods and tools Understanding of audit and clinical governance mechanisms Knowledge, skills and abilities Essential Ability to be empathetic and understanding when communicating with patients and families Ability to build and maintain good working relationships with professionals / individuals from different professional backgrounds Good communication and interpersonal skills with the ability to adapt these to differing and challenging circumstances Communicate effectively, especially where women's ability to do so is compromised, using interpretation services as required. Ability to provide and receive complex and sensitive information Ability to prioritise, use own judgement and initiative, and escalate as appropriate in response to concerns from professionals and external agencies Desirable Awareness of the national patient experience agenda and service user and carer involvement methods and the benefits and challenges they bring Knowledge of diverse cultures and communities Good conflict resolution skills Qualities Essential Well-developed interpersonal skills Enthusiasm and ability to motivate self and others. Commitment to the promotion of equality of opportunity. Ability to work under pressure Able to work independently and as part of a team. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Gloucestershire Hospitals NHS Foundation Trust Address Gloucester Royal Hospital Gloucester GL1 3NN Employer's website https://www.gloshospitals.nhs.uk/ (Opens in a new tab)