Application Support Engineer (Campus, IT and Library Applications)
An exciting opportunity has arisen for an enthusiastic and highly motivated Application Support Engineer to join the Campus, IT & Library Applications team, based within the Digital Applications area of our Operations team.
As part of the team, the successful candidate will take shared responsibility for ensuring the secure, efficient and smooth operation of the team’s portfolio of digital applications. The team is responsible for the successful operational delivery of a portfolio of key business services, primarily focused on supporting and enabling the activities of the Campus, IT & Library areas. These include critical services like the estates management system, the library platform, student accommodation system, and the IT Service Management (ITSM) tool.
The successful candidate will be comfortable working with SaaS applications, as well as local applications hosted on Windows and Linux servers. The remit of the team is wide and covers a diverse range of technologies, so the role would suit someone with a broad technical knowledge used to working on multiple projects at the same time with a variety of stakeholders.
What will you be doing?
The successful candidate appointed to this role will work in the Campus, IT & Library Applications team within the IT Services Digital Applications group. The team currently has 4 engineer roles and an ITSM Platform Specialist role.
As part of the team, you will take shared responsibility for the overall operation of their portfolio of applications. This requires monitoring, analysis, technical intervention, and reporting, all of which you will be involved in.
The team owns and manages the lifecycle of their applications and services, from commissioning and implementation through upgrades, maintenance, continuous improvement activities, to eventual retirement and decommissioning. You will work closely with university stakeholders, suppliers, and colleagues and services from other IT Services teams in all aspects of this work.
You will maintain a culture of continuous improvement to enhance service delivery within the team and wider IT Services.
Showing initiative and agility in developing and maintaining services, you will be confident working independently as well as part of a team. You will be a champion of the IT Services Charter and Change Management and support the delivery of the Digital Strategy.
You should apply if
The following points resonate with you:
· Experience of many of the technical aspects of enterprise application lifecycle management, from implementation to decommissioning.
· Experience with technical aspects of operational application management within an enterprise environment.
· Experience of managing applications on various platforms including Linux, Windows, and SaaS.
· Knowledge of programming and scripting languages such as Java, PowerShell, Python, Perl, or Bash.
· Knowledge of modern development and operations practices (e.g. source control and automation tools).
· Good understanding and experience of IT service management principles and best practices.
· Certification in ITIL, such as ITIL Foundation.
· Highly motivated and enthusiastic about working in a fast-paced and constantly changing environment.
· Can engage with external suppliers and vendors.
· Can communicate with others of varying technical levels.
Additional information
Contract type: Open Ended / Full time
Grade: J
School/Unit: I.T. Services
This advert will close at 23:59 UK time on Wednesday 27th November 2024
Our strategy and mission
We recently launched our strategy to 2030 tying together our mission, vision, and values.
The University of Bristol aims to be a place where everyone feels able to be themselves and do their best in an inclusive working environment where all colleagues can thrive and reach their full potential. We want to attract, develop, and retain individuals with different experiences, backgrounds, and perspectives – particularly people of colour, LGBT+, and disabled people - because diversity of people and ideas remains integral to our excellence as a global civic institution.
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