Job Title: Client Services Specialist Location: RedhillSalary: £24-25k basic + Free ParkingHours: Mon - Fri (9:00am - 5:00pm)
We are searching for dynamic individuals with a strong foundation in customer service who are eager to develop their skills in a fast-growing, niche market. This role provides a fantastic opportunity to shift from a call centre role to a more personalised, business-to-business (B2B) environment, where client interaction and relationship management are key.
Key Duties:
* Serve as the primary contact for all general inquiries, order updates, and delivery timelines.
* Accurately process orders, ensuring that all client requirements are met efficiently.
* Coordinate with internal teams to minimise delays and resolve any issues promptly.
* Keep customers informed on the status of their orders, managing expectations and providing updates on potential changes or delays.
* Contribute to maintaining strong relationships with both clients and internal teams by ensuring smooth order flow and high levels of service.
What We're Looking For:
1. A confident, professional communicator who thrives on delivering exceptional service.
2. Previous experience handling phone-based or client-facing interactions.
3. Strong organisational and coordination skills, with the ability to manage mul...