Job Description
Quality Assurance Specialist
(Internal title: Advice Quality Specialist)
Permanent, Full-time (37.5 hours, Monday to Friday)
Hybrid working – based at our Derby office 3 days a week, 2 days from home
Salary: £25-26k per annum plus benefits
About the role
Working within MAB’s Advice Quality Team, you will have second line oversight by conducting file reviews on Mortgage Adviser written business, ensuring they comply with MAB and industry policies and procedures. You’ll be sampling Adviser activity, providing feedback on risks and suggesting improvements to achieve excellent customer outcomes.
You will carry out file reviews on Mortgage advice using the review framework, identifying the correct customer outcome on files reviewed. Using your expertise in advice and best practice, you'll provide clear guidance on remedial actions, supporting learning and development for Advisers as a collaborative approach with colleagues across the team. You'll liaise with Business Owners, Advisers and internally to build great relationships, leading to improvements in advice quality.
We're a big believer in supporting our people to grow and develop. If you're CeMAP qualified and are interested in developing your Mortgage Advice knowledge, there is pote...