About The Resident - Liverpool
We are a dynamic and innovative hotel brand in the heart of Liverpool, committed to delivering exceptional guest experiences. Our team is passionate about providing heartfelt hospitality and personalized service to make every stay unforgettable.
Job Title: Receptionist
We are seeking a friendly and professional Receptionist to join our team at The Resident - Liverpool. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences, handling administration tasks, and providing a warm welcome to our guests.
Key Responsibilities:
* Provide exceptional guest service, ensuring a warm and welcoming experience for all guests.
* Process administration tasks efficiently, including check-ins, check-outs, and guest requests.
* Handle guest inquiries and resolve issues promptly and professionally.
* Work collaboratively with the hotel team to ensure seamless guest experiences.
Requirements:
* Excellent communication and interpersonal skills.
* Ability to work independently and as part of a team.
* Proactive problem-solving skills and a can-do attitude.
* Flexibility and adaptability to meet changing guest needs.
* Basic IT skills and experience in a guest service environment.
What We Offer:
* Competitive salary and annual salary reviews.
* Bonus incentives and online learning opportunities.
* Wellbeing program supporting mental, physical, and financial health.
* Employee assistance program and cycle to work scheme.
* Free overnight stay for new team members and discounted rates for friends and family.
* Refer a friend bonus and milestone rewards.
If you are a motivated and enthusiastic individual with a passion for delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity to join our team at The Resident - Liverpool.