3 days ago Be among the first 25 applicants
Get AI-powered advice on this job and more exclusive features.
Direct message the job poster from Ying Wah Travel 英華旅遊
Established in 2001, Ying Wah Travel is a specialist in Asia flight tickets and tours. We are proud to be an appointed agent for many leading airlines.
Role Overview:
We are seeking a highly skilled candidate with fluency in both Chinese and English, including strong reading and writing abilities. Applicant should be confident navigating GDS/NDC systems, with prior ticketing experience on GDS—Amadeus (1A) will receive priority consideration.
Key Responsibilities:
* Handle face-to-face and phone customer enquiries regarding travel.
* Maintain and manage social media accounts and respond to customer messages (e.g., WhatsApp, Facebook, WeChat, Xiaohongshu).
* Build and nurture relationships with customers, ensuring a high level of customer satisfaction.
* Support team members when necessary and contribute towards achieving team file count targets.
* Deliver exceptional customer service by paying close attention to details on all enquiries.
* Manage your own client accounts and occasionally assist with others.
* Be adaptable and willing to assist with various tasks in the office.
* Maintain a positive, respectful work environment and be considerate of your colleagues' time and tasks.
* Communicate effectively, asking for help when needed to ensure a collaborative team atmosphere.
Qualifications & Skills Required:
* Fluency in Chinese and English (both written and spoken).
* Confident in using GDS/NDC systems (experience with Amadeus/1A is preferred).
* Previous ticketing experience on GDS is essential.
* Strong communication skills and the ability to manage client accounts.
* Experience in customer service, with a keen eye for detail.
How to Apply:
Please send your CV to hr@ywtravel.co.uk.
Job Types: Full-time, Permanent
Pay: £23,000.00-£26,500.00 per year
Benefits:
* Discounted or free food
* Free parking
* On-site parking
Schedule:
* 8 hour shift
* Day shift
* Monday to Friday
* Weekend availability
Experience:
* Ticketing on GDS system: at least 1 year (required)
Language:
* Cantonese (required)
Location:
* Birmingham B7 5HD (required)
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Management and Manufacturing
Industries: Travel Arrangements
#J-18808-Ljbffr