Salary: £74,500
Closing date: Monday, 3 March 2025
Contract type: Permanent
The Wellcome Trust is a global charitable foundation. We improve health for everyone by funding science, leading policy and advocacy campaigns, and building partnerships.
We plan to spend £16bn over the next ten years, funding new discoveries in life, health, and wellbeing, and taking on three global health challenges: mental health, infectious disease and climate and health.
We are looking for a People Services Manager to join our team.
Where in Wellcome will I be working?
You will be joining our dynamic People Service Desk Team, managing a diverse range of HR-related services and inquiries throughout the entire employee life cycle.
What will I be doing?
You will be leading the People Service Desk within the People Team reporting to Associate Director (AD), People Operations, responsible for:
1. Providing an efficient, end-to-end HR services acting as the central point of contact for employees seeking support or information on HR policies and procedures.
2. Continuously enhancing and improving our service offerings to ensure the highest level of employee satisfaction.
3. Fostering a self-service culture by empowering employees to access the information and tools they need independently.
Is this job for me?
You will need to be a great people manager, comfortable coaching and mentoring colleagues, giving, and receiving feedback, and working collaboratively across the wider People team and organisation. You will have experience of operational HR, including employee relations, alongside a strong understanding of performance metrics, SLAs, and system acumen for managing a people service helpdesk. Experience with Workday, proficiency in IT and MI reporting, and the ability to operate autonomously and manage a team in a hybrid environment.
We are looking for someone who has:
1. Operational HR expertise, including experience in employee relations, policies, procedures, and team leadership, with a proven ability to lead by example.
2. A strong understanding of performance metrics and SLAs for a people service helpdesk, with diligence in maintaining data integrity.
3. Good system acumen for troubleshooting, developing strategies, and focusing on enhancing employee experience.
4. Experience in communicating complex information to stakeholders and managing team performance.
5. Capability of working on multiple projects across various stakeholder groups and adept in using Workday within a People Shared Services environment.
6. Competent IT skills, including MI reporting development, and knowledge of People Helpdesk tools, with CIPD qualification preferred and a continuous improvement mindset.
To apply please upload your current CV and complete our short application.
Interview dates: W/c 17 March.
Our Hybrid Way of Working
We understand that our colleagues have commitments and personal interests outside of work and we strive to build a flexible working environment, in which people can perform at their best. At Wellcome we have a hybrid way of working which is 3 days in our Euston Road offices (Tuesday, Wednesday and Thursday) with the remaining 2 days working either remotely or in the office.
Diversity and Inclusion is at the heart of everything we do
Diversity and Inclusion is a priority at Wellcome. We are committed to cultivating a fair and inclusive environment, where everyone can be themselves and thrive. We are happy to discuss flexible working options for all roles.
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