Imagine working by the beach, a first-light sea swim
stirring your day into action and coastal walks awaiting once you’ve clocked
off. This is life at Beach Retreats, a self-catering holiday company marketing
over 240 of the finest holiday lets on the best beaches in Cornwall.
We live for the feeling being footsteps from the right beach
can bring and reflect this in everything we do. We know the coastline and
industry inside out and our belief in the power of beach living is as strong
now as it was when we started 18 years ago.
We’re looking for a Maintenance Manager to manage a small
team and look after a collection of beachside houses and apartments, with
interiors that inspire and sea views that lift the spirits. Each of our
properties have one key attribute in common; they are all located within easy
walking distance to a beautiful Cornish beach.
Combining deep rooted Cornish roots (as an independent,
family-owned company) with a dynamic, forward-thinking mindset (as part of the
Watergate Bay Hotel Group), you can enjoy the best of both worlds at Beach
Retreats. As a group, we are well underway with our journey to B-Corp status,
where we are committed to operating as ethically and sustainably as we can.
The role:
The primary aim of the role is to provide a reactive and
proactive service for our holiday lets along the Cornish coastline.
Manage a small team to ensure cover is available 7 days per
week.
Attend properties to help diagnose faults and issues,
working with our wide network of trades to rectify any issues promptly and
cost-effectively.
Ensure recharges are passed over accurately and in a timely
manner.
Work closely with colleagues in the Beach Retreats team to
provide an excellent service for guests and owners.
Contribute to the out of hours emergency service for guests.
Hours for the role are 37.5 hours hours per week over 5 days.
About you:
* This
is not a role requiring a specific trade qualification, though a broad
range of maintenance skills will be beneficial.
* You’re
reliable and good with timekeeping.
* You’re
confident in managing a small team, working under your own supervision as
well as part of a team.
* Previous
experience of managing accommodation in a hospitality environment.
* Confident
interpersonal skills to work with external partners.
* A
customer service focus.
* Good
working knowledge of MS Office and reservations software.
* The
ability to work weekends with days off during the week.
* Health
and Safety knowledge, ideally related safe and legal standards for holiday
lets.
* Experience
of setting and monitoring of service level agreements
* Full
clean valid driving licence.
* English
& Maths GCSE Grade A-C (or equivalent).
* Preferred
sales experience between business and business and the negotiation of
contracts.
What we offer:
On top of competitive pay and a beautiful working
environment, you can take advantage of discounted hotel and spa rates,
exclusive access to a GP 24/7, free fitness classes, a training portal that’s
second to none, and much, much more.
* Full,
professional training with an award-winning company.
* A relaxed,
professional place to work in a beautiful location.
* A
welcoming team of like minds, eager to support and encourage each other.
* Special
rates for you and your friends and family to stay at the Watergate Bay and
Another Place the Lake Hotels.
* Discounts
on treatments in Swim Club.
* Discounts
for you and your friends and family at Watergate Bay’s restaurants:
Zacry’s, The Beach Hut and the Living Space.
* Team
discount at Cubs coffee shops.
* Free
surf lessons, surfboards and wetsuits hire from Wavehunters.
* Team
social events throughout the year.
* Team
assistance scheme – a dedicated helpline for support & advice on
topics from mental health through to managing your finances.