Customer Advisor
Full time 37 hours
Lowestoft, Suffolk/ Hybrid working optional (when successfully passing your probation period)
Salary up to £28,410 depending on the experience you can bring to us
Interviews will take place for this position on Tuesday 26th November from 5.30pm till 8pm. This will be a fun group activity style interview. If you are unable to make this date, please email Katie on katie.mcgovern@nwl.co.uk
About the role
At Essex and Suffolk Water, we believe in delivering an excellent experience to all our customers. As a Customer Advisor, you will be answering inbound calls, dealing with customer queries, taking payments over the phone, and offering any guidance and support.
Don’t worry if you do not have Customer Service experience; we have a dedicated training team here to support you to ensure you have all the tools you need to be a successful Customer Advisor! You will also receive support and guidance from your colleagues and Team Managers who are always happy to assist!
About you
Our customers are at the heart of our business, which is why our Customer Service Advisors will be positive and empathetic, have great communication & listening skills, be able to work as part of a team, and have basic computer skills.
In return, you will receive a family feel, friendly team who are passionate about keeping everyday fun at work, with monthly social events and lots of incentives!
About us
Here at NWG, we strive to make Northumbrian Water Group (NWG) a Great Place to Work for all. We embrace and value Diversity, Inclusion, and Equity and encourage you to bring your full self to work. As an equal opportunity employer, we’re committed to having a diverse community represented across our business.
Our benefits
We’re a Great Place to Work because of the amazing people who work for us, and to say thank you we offer a range of benefits to colleagues. Benefits include:
* Enhanced maternity pay
* Paid Sick Pay
* Annual leave starting at 23 days
* Company pension scheme
* Digital GP
* Award-winning wellbeing website
* Employee Assistance Programme
* Life assurance
* Qualification loans
* Professional subscription
* Buy and sell annual leave
* Discounts and cashback offers
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