Chorley Group is a well-established family-owned and run motor dealer group, and we are looking for a motivated, enthusiastic Aftersales Manager to join our dealership in Bolton. Salary is up to £45,000 OTE for this role.
What will I be responsible for?
Joining our team as an Aftersales Manager, you will oversee our established aftersales departments whilst managing a team of technicians, service and parts advisors. Your day-to-day responsibilities will include:
1. Managing performance and development of all staff.
2. Continually monitoring the performance of the aftersales department and driving any changes needed to grow and improve performance.
3. Controlling costs in line with departmental and dealership objectives and business plans, ensuring that profit targets are achieved, margins maintained, and expenses controlled, utilizing all resource cost-effectively.
4. Ensuring customers receive an excellent customer experience when visiting the aftersales team, and that any customer concerns are dealt with efficiently and professionally.
5. Setting dealership targets in line with manufacturer guidelines and standards.
6. Ensuring all Company processes and procedures are adhered to, and implementing any additional processes needed to ensure the aftersales department is running legally and compliantly and in line with Company standards.
7. Buying into our Company values and ensuring those values are integrated within the aftersales department.
8. Maintaining a safe and healthy working environment; ensuring staff complies with Health and Safety requirements.
Who are we looking for?
As our ideal candidate, you must be able to demonstrate proven experience as an automotive Aftersales Manager within a franchised dealership. You will also require:
1. Ideally Citroen franchise experience.
2. Knowledge of Kerridge and RTC would be an advantage.
3. A 'hands-on' management style with helping to drive the team and business forward.
4. A professional attitude at all times when dealing with customers.
5. Strong organisational skills.
6. The ability to work under pressure in a busy environment.
Salary is dependent upon experience and includes target-based OTE.
Job Types: Full-time, Permanent
Pay: Up to £45,000.00 per year
Additional pay:
* Commission pay
* Performance bonus
* Company car
* Company events
* Company pension
* Cycle to work scheme
* Free parking
* Life insurance
* On-site parking
* Referral programme
Schedule:
Day shift
Ability to commute/relocate:
Bolton BL1 2HF: reliably commute or plan to relocate before starting work (required)
Experience:
Motor Vehicle Aftersales management: 1 year (required)
Apply for this vacancy
Simply enter a few details about you and upload a CV to apply.
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