We are seeking a detail-oriented and organised Customs Operator to join our customs operations team. This role is critical in ensuring smooth and compliant customs clearance processes for shipments moving worldwide, with a focus on movements to and from Europe. You will be responsible for coordinating with clients, carriers, and customs authorities, ensuring adherence to UK and EU customs regulations.
Key Responsibilities:
* Customs Documentation Management:
o Prepare and process import/export customs declarations using relevant systems (e.g., CDS, NCTS).
o Ensure accurate documentation checks, including invoices, packing lists, and certificates of origin.
o Manage the creation of T1 transit documents for shipments under customs control.
* Regulatory Compliance:
o Stay updated on UK and EU customs regulations, including post-Brexit changes.
o Monitor compliance with border requirements, ensuring all shipments meet HMRC and EU customs standards.
* Customer Coordination:
o Liaise with clients and overseas agents to collect necessary documentation and provide updates on shipment statuses.
o Address client queries regarding customs duties, VAT, and clearance processes.
* Work closely with freight forwarding teams to ensure timely and cost-effective movement of goods.
* Communicate with carriers and hauliers to track shipments and resolve any clearance delays.
* Problem Solving:
o Manage customs-related issues, such as shipment holds or non-compliance notices.
o Liaise with customs brokers, authorities, and other stakeholders to resolve disputes efficiently.
Key Skills and Qualifications:
* Strong knowledge of UK and EU customs regulations and processes (e.g., export/import declarations, incoterms).
* Excellent attention to detail and organisational skills.
* Effective communication skills, both written and verbal.
* Previous experience in customs clearance or freight forwarding.
* Proficiency in using customs declaration software (e.g., Descartes, Destin8, or similar).
* Knowledge of specific road freight operations and regulations.
* Experience working with TSS (Trader Support Service) for Northern Ireland-related shipments.
* Additional language skills, particularly in European languages, are an advantage.
Key Attributes:
* Analytical mindset with the ability to process large amounts of data accurately.
* Proactive problem solver with a customer-focused approach.
* Ability to work effectively under pressure and meet tight deadlines.
* Strong teamwork and collaboration skills.
What We Offer:
* Competitive salary based on experience.
* Comprehensive training on customs software and regulations.
* Opportunities for career progression within a growing logistics company.
* A supportive and dynamic work environment.
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