Role Overview This highly regarded ADR facility is looking to appoint a Front of House team member to provide an exceptional 5 star service to our clients and users of the center. They will report into the Operations Manager. Experience The successful candidate will have a strong Front of House / hospitality background. They should be proficient in Microsoft Word and Excel. The successful candidate will be able to use their initiative and skillset to ensure all users of the IAC are looked after and left wanting to return. Principle Tasks Open and close facilities where required (Securing the building is essential) Ensuring suites are fully prepared and stocked each day Managing stock levels and update Ops office accordingly Preparing swipe cards for users in advance of hearings Greeting clients promptly upon arrival at main reception adhering to the IAC level of service Welcoming clients at Chancery Lane drop off and receive deliveries where required Managing the switchboard for all Members and staff Taking accurate messages and ensuring they’re relayed efficiently via email to the correct person Researching future clients in advance of arrival and providing profiles to the team Familiarise with personal preferences for all repeat users of the centre and reflecting on the internal database. Keeping the database up to date. Communicating with team members, ensuring the hearing floors are covered at all times Arranging all couriers for UK and international deliveries. Build and maintain a current, working knowledge of all policies, procedures, systems and developments, as well as general information, in order to provide visitors with information as required. Serving breakfast, lunch and hot drinks for clients throughout the day. Clearing crockery from breakout suites and hearing rooms after each break, loading and unloading the dishwasher. Replenishing water bottles, soft drinks and snacks/treats in hearing rooms/breakout suites daily. Clearing away any rubbish in the suites and ensuring they remain clean and tidy at all times. Ensuring the building is tidy at all times and reporting any issues / hazards to the Ops Manager Assisting with restaurant bookings, travel arrangements and appointments. Assisting with the organisation of internal and external events. To include preparation of badges and itineraries Maintain close working relationships with the Operations Manager and all team members Maintain a smart appearance and comply with the company general policy with regards to dress code/uniform Ensure that an exceptional level of customer service is maintained at all times Ad hoc duties Skills Proven work experience as a Receptionist, Front of House or similar role Proficiency in Microsoft Office Suite Hands-on experience with office equipment (e.g. printers) Professional attitude and appearance Solid written and verbal communication skills Ability to be resourceful, take initiative and be proactive when issues arise Excellent organisational skills Multitasking and time-management skills, with the ability to prioritise tasks Customer service attitude Ability to stay calm and work well under pressure Work well in fast-paced environment Can-do and positive attitude Team player Additional languages are a plus Working hours 8 hours a day plus 1 hour for lunch (shift times generally vary between 7:30am – 9pm but on rare occasions the start may be as early as 6.30am or finish as late as 10.00pm). Remuneration Salary: up to £28k per annum Benefits Annual Leave: 20 days paid annual leave per annum for the first 12 month of employment increasing to 25 paid working days after that time. Pension: The Employer will contribute 3% of your annual salary and the Employee will contribute 5% of their annual salary in line with the Workplace Pension Scheme.