John Bray Cornish Holidays part of Sykes Holiday Cottages are excited to be looking for a new Laundry Operative to join our Rock team. Contract: 6 Month Seasonal Contract Salary: Up to £12.21 per hour Work Days & Hours: 37.5 hours, Monday to Saturday, 9am-5.30pm (with a day off in the week) Working Location: Rock, Cornwall Team: Housekeeping Reporting to: Housekeeping Manager About Us For nearly 50 years, John Bray Cornish Holidays has offered a collection of some of the best-located self-catering cottages and holiday homes in North Cornwall’s stunning areas, including Rock, Daymer Bay, Polzeath, and Port Isaac. Our properties are nestled within a 5-mile radius of this Area of Outstanding Natural Beauty, many with breathtaking sea views and all within a mile of the coast. From luxurious coastal homes to traditional cottages and large family houses, we offer a wide range of properties to suit all tastes. Our personal service and insider knowledge are at the heart of what we do, ensuring every guest enjoys the perfect holiday experience. With a friendly team based locally in Rock and Port Isaac, we’re always on hand to help with any queries and provide expert advice. As part of Sykes Holiday Cottages, John Bray is committed to creating lasting holiday memories with a positive social and environmental impact. About the Role We are looking for a dedicated and detail-oriented individual to join our Housekeeping team. From day one, you’ll play a key role in ensuring the smooth operation of our laundry and housekeeping services. Your responsibilities will include packing hire linen into property packs for collection, coordinating with self-employed cleaners, conducting property checks, resolving housekeeping issues, and handling lost property and guest queries. Your ability to multitask and collaborate effectively will help maintain our high standards of service. This is a fantastic opportunity to join a close-knit team in a supportive and rewarding environment. Your Responsibilities As Laundry Operative, you will be responsible for the following areas of accountability: Progressing the day-to-day operation of the Property Services Housekeeping function, building an essential rapport with our suppliers, progressing guest complaints, assisting with any issues at a property, checking properties and spot-checking suppliers. The count of freshly laundered linen delivery onto the shelf, recording shortfalls and rejects. Linen preparation for the weekly departures of all agency managed properties into individual property packs. Managing stock levels, advising when auxiliary items need ordering and replenishing with plenty of time. Managing the soiled linen as it's returned, ensuring the area is tidy, before it's collected by the Laundry. With use of a fleet vehicle; going out and checking agency managed properties that have been vacant for 5 days or more, pre-arrival checks or when special attention is required. Spot checking suppliers to see that the standards are still being met, and celebrating successes whilst driving direction and improvement, to ensuring we hit the NPS targets. Working with suppliers over telephone, email, WhatsApp or face to face on a daily basis to ensure changeovers are completed as expected. Providing practical information and feedback to the Local Supplier Lead to promote performance of the department. Any other duties that are within the scope, spirit and purpose of the job as requested by your line manager. Skills and Qualifications By Being One Team, Owning it, Communicating Honestly and showcasing a devotion to Learning, Growing and Innovating, we remain true to our original ethos and ensure we stay true to our Customers, Owners and Colleagues alike. Whilst experience in a similar role is advantageous, we will provide everything you need to succeed, training you up within our bustling team and supporting you every step of the way All we ask if you have the following: Ability to work independently and as part of a team Strong attention to detail and problem-solving skills Ability to remain calm and focused under pressure Flexible attitude towards tasks and working hours Good numerical skills and ability to use own initiative Full, clean driving licence Although standouts will also have: Excellent written and verbal communication skills A willingness to learn new skills in a fast-paced environment Previous experience as a Laundry Assistant IT literate and able to update stock controls Sykes Cottages Company Benefits: Annual STIP Company-wide Bonus Scheme offering an additional 10% of your salary through our performance-based bonus program 33 days of annual leave bank holidays, up to 5 extra days with long service A day off to celebrate your Birthday Two paid Volunteering Days off annually One of only 1000 BCORP-certified companies in the UK Enhanced Parental leave (24 weeks maternity, 3 weeks paternity at 100% pay) Exclusive discounts on stays for you, family and friends Discounts and offers with a focus on your overall wellbeing Health Cash Plan Training & Development programs to set you up for success 24/7 mental health support and initiatives Employee Savings Scheme transferring directly from your salary Long Service Awards Hybrid working for selected roles only. Diversity and Inclusion: We encourage and welcome our people to bring their authentic and best selves to work every day. We know the power that comes from different ideas, backgrounds and perspectives. We recognise the role diversity plays in achieving our goals as a business. We actively welcome applications from as wide a range of backgrounds as possible. If you need any particular support or accommodations as part of your application process, please get in touch - our recruitment team are happy to help. If you are actively seeking your next career challenge, keen to join a diverse, exciting team, we welcome you to get in touch or apply