Your role comprises of Administrative, Customer Service and Commercial Sales duties. You are responsible for carrying out duties efficiently, accurately and in a professional manner - reporting through to Head of Group Commercial.
Ideal Candidate
This role would suit either someone with sales administration experience or a recent graduate who is looking to start a career in sales.
Salary and Hours
* Up to £24 - £27k (depending on experience)
* Monday - Friday 9am - 5pm
Administration
* Capture sales order requirements from existing customers (verbal, email, letter etc).
* Enter customer orders onto internal system.
* Complete 'finished' orders within the system.
* Handle customer credit account applications with Accounts.
* Handle all customer queries and enquiries.
* Attend NCR meetings as requested.
* Raise internal documents as necessary.
* Update CRM with relevant information.
Customer Service
* Provide a focal point of contact for customers and managers alike.
* Understand and agree Customer and Accountable Managers' requirements - communicate internally effectively.
* Monitor and progress sales orders in the system.
* Work with Operations / Transport / Purchasing / Quality colleagues to meet customer requirements.
* Contact customers post-delivery to ensure customer needs have been met - opportunity to sell more.
* Advise customers of suggested / recommended re-order dates and stock levels - opportunity to sell more.
* Work to achieve budgetary forecasts.
* Explore incoming and make outgoing calls for potential sales.
* Price and quote customers accordingly.
* Call 'in-active' accounts and customers below estimated forecasts.
* Research 'new business' opportunities and help secure new business.
* Liaise with commercial colleagues in terms of updates, points of interest, market information.
* Chase in outstanding customer debts for payment.
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