Job Summary
The University Hospital Birmingham Trust Sexual Health Service requires highly motivated and enthusiastic individuals to join our reception team to support the sexual health service across various sites in Birmingham and Solihull. You will become part of a busy reception/telephonist team and strive to ensure our patients receive the best possible service.
For this role you will need to possess good administrative and organisational skills and be computer literate. You'll need to have good interpersonal skills and be able to respond empathetically to enquiries, understand the importance of confidentiality, be nonjudgmental, and be able to work as part of a team.
Applicants must have the flexibility to work days, evenings, and weekends on a rota basis.
For an informal discussion regarding the post contact: Alastair Moore - Service Manager at Whittall Street Clinic, Whittall Street, Birmingham B4 6DH. Tel: 0121 237 5721.
Main Duties of the Job
The role has three core areas of activity:
1. Call Centre: The call centre handles calls to/from patients, books appointments at a range of clinics, resolves queries, and handles enquiries, working closely with the nursing team to provide support to our patients.
2. Reception: Reception duties include working with patients in a face-to-face capacity, booking appointments at our clinics, managing enquiries, and working closely with the nursing team to ensure patient flow is maintained.
3. Administration Tasks: There are a wide variety of system-based and manual administrative tasks.
About Us
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.
Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
1. Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
2. Offering our staff a wide variety of training and development opportunities, to support their personal and career development objectives.
UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination, and ensuring each individual member of staff reaches their true potential, achieves their ambitions, and thrives in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture that empowers staff to challenge discriminatory behaviours and enables people to bring their 'whole self' to a kinder, more connected, and bold place to work.
University Hospitals Birmingham is a Smoke-Free premises hospital.
Date Posted
10 April 2025
Pay Scheme
Agenda for Change
Band
Band 2
Salary
£24,169 to £24,169 a year
Contract
Permanent
Working Pattern
Full-time, Flexible working
Reference Number
304-1086017
Job Locations
Trustwide
Mindelsohn Way
Birmingham
West Midlands
B15 2TH
Person Specification
Qualifications Essential
* Good General Education (e.g. GCSE English and Maths A-C) GCSE Level 9-4
Experience Essential
* Experience of dealing with the Public/Customer service experience
* Experience of working with a range of Microsoft Office packages (e.g. Word, Excel, and Outlook)
* Experience of using IT systems
* Experience of working in a busy office/customer care environment.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer Details
Employer Name: University Hospitals Birmingham NHS Foundation Trust
Address:
Trustwide
Mindelsohn Way
Birmingham
West Midlands
B15 2TH
Employer's Website: https://www.uhb.nhs.uk/jobs.htm
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