Job summary An opportunity has become available to join the Royal Derby Hospital's Emergency Department as a Patient Process Administrator. You will work as part of a multi-disciplinary team for the Adult and Children's Emergency Department providing a comprehensive front linereceptionist/administrative service booking in patients and answering enquiries from patients, relatives and staff. Main duties of the job You will be responsible for processing patient details to create and maintain the patient's record whilst they are within the Emergency Department. The post works on a 24-hour shift rotation, rotating between the 4 areas within the department. The role is based within the busy, clinical environment of the Emergency Department. You will be required to assist with the mentoring of new PPAs to the department. About us As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work. In return we will offer: Development opportunities, both professional and leadership development On-going support from recruitment to when you join our team and beyond. Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes Key Facts: We see on average 4810 OP appointments a day. We are the 4 th busiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week. An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country. Our hospitals admit an average of 195 emergency patients daily. Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres. We are one of only 7 Trusts nationally with more than 50 operating theatres. We carry out more than 140 elective procedures each working day. UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff. Date posted 30 October 2024 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year pro rata/pa Contract Permanent Working pattern Full-time Reference number 320-MED-1468 Job locations Royal Derby Hospital Uttoxeter Road Derby DE22 3NE Job description Job responsibilities Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account. Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorshipImpacts of the changes to the UK immigration policy | NHS Employers Job description Job responsibilities Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account. Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorshipImpacts of the changes to the UK immigration policy | NHS Employers Person Specification Education, Training and Qualifications Essential A good standard of English to GCSE (9-4 or A-C) or equivalent Desirable NVQ II in Business and Administration or equivalent knowledge and skills. Experience Essential Experience of working in an administrative role. Skills and Ability Essential A good level of IT literacy with experience of using a range of IT applications Ability to work to deadlines Communication skills Essential Ability to communicate effectively - including written, face to face and telephone. Mental effort Essential Ability to remain calm in stressful environments and when under pressure Person Specification Education, Training and Qualifications Essential A good standard of English to GCSE (9-4 or A-C) or equivalent Desirable NVQ II in Business and Administration or equivalent knowledge and skills. Experience Essential Experience of working in an administrative role. Skills and Ability Essential A good level of IT literacy with experience of using a range of IT applications Ability to work to deadlines Communication skills Essential Ability to communicate effectively - including written, face to face and telephone. Mental effort Essential Ability to remain calm in stressful environments and when under pressure Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name University Hospitals of Derby and Burton NHS Foundation Trust Address Royal Derby Hospital Uttoxeter Road Derby DE22 3NE Employer's website https://www.uhdb.nhs.uk/ (Opens in a new tab)