IT Support Engineer - Bristol (Hybrid) - £25,500 - £27,000
We have an excellent opportunity for an IT Support Engineer to join a leading professional services organisation during a period of growth. This role will involve assisting internal users on their IT issues, ranging across their Microsoft and Application suite. You'll be joining a talented IT Team, picking up the phone, emails and tickets, ensuring you are working to agreed SLAs.
Benefits for the IT Support Engineer
* 23 days + bank holiday rising to 28 + bank
* Buy or sell holiday
* Healthcare plan
* Pension contribution rising with service
* Life Assurance
* Cycle to work scheme
* Enhance maternity and paternity
Key Responsibilities for the IT Support Engineer:
* Acting as the first point of contact for all helpdesk calls, emails and alerts
* Assisting users remotely or face to face, offering deskside support when needed.
* Working closely with team leaders and senior management ensuring tickets are escalated and resolved where needed.
* Researching and documenting solutions to problems on the companies knowledge base.
Required Skills & Experience of the IT Support Engineer:
* Good working knowledge of Windows operating systems (10/11)
* Experience with Office365 applications and environment
* Understanding of Active Directory and Windows Server
* Basic networking skills (TCP/IP, DNS and DHCP)
* Excellent communication skills both written and verbal
If you are interested in this role, please contact Alex directly on alexm@hunterselection.co.uk.
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