Job summary As an Information Asset Administrator (IAA), the post holder will support the SystmOne Information Asset Owner (IAO) and be responsible for the day-to-day management of SystmOne ensuring that policies and procedures are applied and adhered to by staff using the system and that information held within the system is of the highest quality. Delivery of first-class on-going business as usual training and support of SystmOne end users SystmOne is a major information asset for the ICO and directly impacts the delivery of patient care by supporting the clinical process. The post holder will need to deal with all groups of staff across their area of responsibility Participation in an on-call rota/out of hours service may be required to ensure Business Continuity Main duties of the job Manage SystmOne business as usual activities including resolving helpdesk queries, assisting in the creation of relevant processes and policies, maintaining system security and data integrity, and undertaking data quality programmes Identify, plan for and deliver any business-as-usual training and develop appropriate training materials to reflect ongoing changes to existing SystmOne implementations, supporting users as necessary following the release of new functionality Play a key role in realising the financial benefits delivered by successful business change, underpinned by the delivery of high-quality training of the functionality that has been implemented About us You will be part of a team that will be responsible for the provision of on-going business as usual support of SystmOne users in the Acute Hospital, Community and across parts of Devon You will contribute towards the achievement of a common goal of making a positive impact upon the lives of patients and staff You will be working within a supportive, innovative and modern environment where ideas are shared and valued Date posted 04 April 2025 Pay scheme Agenda for change Band Band 5 Salary £29,970 to £36,483 a year per annum pro rata Contract Fixed term Duration 14 months Working pattern Part-time, Home or remote working Reference number 388-7016284-A&C Job locations Torbay Hospital Lowes Bridge Torquay TQ2 7AN Job description Job responsibilities Please refer to your suitability to the post in your supporting information from the role requirements or person specification. Job description Job responsibilities Please refer to your suitability to the post in your supporting information from the role requirements or person specification. Person Specification Qualifications and training Essential Educated to degree level or equivalent professional qualification, or equivalent work gained experience Have an expert understanding of IT training Desirable Evidence of continuous professional development Successful completion of TPP's core training course Knowledge and Experience Essential Must have delivered training previously with proven effectiveness Able to work to high standards and have the ability to explain technical jargon in a non-technical way Have a proactive approach to problem solving and able to identify and resolve problems Working knowledge of the Microsoft Office suite of products Motivational, empathetic and reassurance skills Knowledge of the importance of data quality to accurate reporting and the techniques used to identify data quality issues Understanding of confidentiality, the Data Protection Act and data protection issues Curious learner who takes initiative to fill their own knowledge gaps Experience of working and engaging effectively with all levels of staff on technical and non-technical issues Desirable Previous experience of SystmOne Working in a project management environment Understanding and experience of working in a complex NHS Trust Previous IT Training experience within an NHS environment Experience of facilitating change within the NHS or similar environment Specific Skills Essential Ability to communicate complex information in a clear and concise way Ability to work to tight deadlines and prioritise own workload Good written and oral skills Have a customer orientated approach A detailed approach to work with an aptitude for problem solving, creativity and innovation Resilient and self-confident Good analytical skills Physical effort Essential Familiar with preparing and running PowerPoint presentations Light to moderate: includes moving light equipment, e.g. laptops and projectors etc. for presentations and to carry out tasks as appropriate Requirement to travel to other locations for meetings and provide support for users Frequent requirement for sitting / inputting at keyboard for substantial amount of time during the working day Mental effort Essential There is a frequent requirement for prolonged concentration in order to analyse information and understand processes Ability to deal with frequent interruptions and shifting priorities whilst maintaining focus and quality of work Ability to effectively handle multiple tasks, changing priorities and complex assignments Emotional effort Essential Working as an expert interface between parties potentially in conflict, under pressure or adopting defensive positions Being patient, diplomatic and adaptable Ability to empathise with and build positive working relationships with team members and a range of stakeholders Ability to persuade Able to keep cool and calm under pressure Working conditions Essential Ability to travel as frequent travel is required between sites Ability to work flexibly, outside of normal working hours as required Person Specification Qualifications and training Essential Educated to degree level or equivalent professional qualification, or equivalent work gained experience Have an expert understanding of IT training Desirable Evidence of continuous professional development Successful completion of TPP's core training course Knowledge and Experience Essential Must have delivered training previously with proven effectiveness Able to work to high standards and have the ability to explain technical jargon in a non-technical way Have a proactive approach to problem solving and able to identify and resolve problems Working knowledge of the Microsoft Office suite of products Motivational, empathetic and reassurance skills Knowledge of the importance of data quality to accurate reporting and the techniques used to identify data quality issues Understanding of confidentiality, the Data Protection Act and data protection issues Curious learner who takes initiative to fill their own knowledge gaps Experience of working and engaging effectively with all levels of staff on technical and non-technical issues Desirable Previous experience of SystmOne Working in a project management environment Understanding and experience of working in a complex NHS Trust Previous IT Training experience within an NHS environment Experience of facilitating change within the NHS or similar environment Specific Skills Essential Ability to communicate complex information in a clear and concise way Ability to work to tight deadlines and prioritise own workload Good written and oral skills Have a customer orientated approach A detailed approach to work with an aptitude for problem solving, creativity and innovation Resilient and self-confident Good analytical skills Physical effort Essential Familiar with preparing and running PowerPoint presentations Light to moderate: includes moving light equipment, e.g. laptops and projectors etc. for presentations and to carry out tasks as appropriate Requirement to travel to other locations for meetings and provide support for users Frequent requirement for sitting / inputting at keyboard for substantial amount of time during the working day Mental effort Essential There is a frequent requirement for prolonged concentration in order to analyse information and understand processes Ability to deal with frequent interruptions and shifting priorities whilst maintaining focus and quality of work Ability to effectively handle multiple tasks, changing priorities and complex assignments Emotional effort Essential Working as an expert interface between parties potentially in conflict, under pressure or adopting defensive positions Being patient, diplomatic and adaptable Ability to empathise with and build positive working relationships with team members and a range of stakeholders Ability to persuade Able to keep cool and calm under pressure Working conditions Essential Ability to travel as frequent travel is required between sites Ability to work flexibly, outside of normal working hours as required Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Torbay and South Devon NHS Foundation Trust Address Torbay Hospital Lowes Bridge Torquay TQ2 7AN Employer's website https://www.torbayandsouthdevon.nhs.uk (Opens in a new tab)