Job details
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Job type
Permanent
Location
High Peak SK23 0RH
Full job description
Job responsibilities:
1. Opening up/locking up of practice premises and maintaining security in accordance with practice protocols.
2. Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
3. Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
4. Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of secretarial and clerical support to clinical staff and other members of the practice team.
5. Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.
6. Maintain and monitor the practice appointments system.
7. Process personal and telephone requests for appointments, visits and telephone consultations, ensuring callers are directed to the appropriate healthcare professional.
8. Process and distribute incoming (and outgoing) mail.
9. Take messages and pass on information.
10. File and retrieve paperwork.
11. Computer data entry/data allocation and collation; process and record information in accordance with practice procedures.
12. Initiate contact with and respond to requests from patients, other team members and associated healthcare agencies and providers.
13. Clear and re-stock consulting rooms as required.
14. Provide clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning.
15. Order, re-order and monitor stationery and other supplies.
16. Deal with clinical waste.
17. Provide refreshments for staff and visitors as required; load and empty the dishwasher and keep the kitchen area clean and tidy.
18. Keep the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter.
19. Perform any other duties deemed suitable to the post and agreed between the post holder and the Reception manager.
20. Process repeat prescriptions in accordance with practice guidelines.
21. Assist with Covid Vaccine clinics including invites, telephone calls, booking appointments and assisting with vaccine clinics.
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