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CDDFT are one of the largest integrated care providers in England serving a population of around 650,000 people. Acute hospital services are provided at Darlington Memorial Hospital, University Hospital of North Durham, and Bishop Auckland Hospital is a centre for planned care. Community services are provided from six community hospitals alongside eighty other community based locations.
Synchronicity Care Limited (SCL) / CDD Services are a wholly owned subsidiary company of County Durham and Darlington NHS Foundation Trust (CDDFT). SCL/CDD Services provides a range of non-clinical Estates, Facilities, and Procurement services to CDDFT.
Main duties of the job
Summary of the Role:
The Catering Assistant role is to support both regeneration chefs and other catering assistants in the provision of a highly professional catering service within the retail services at Darlington Memorial Hospital, both within the Retail restaurant and Coffee Shop.
This role would be expected to follow the duties laid out by the Retail Service Supervisor/Manager in the day-to-day retail services to both staff and visitors and to ensure that a high quality and cost-effective service at all times in a courteous manner.
About us
CDD Services / SCL is a wholly owned subsidiary of County Durham and Darlington NHS Foundation Trust (CDDFT) set up to deliver a range of non-clinical services. The company is a separate legal body to CDDFT.
CDD Services offers its own Terms and Conditions of employment which differ from the national NHS Terms and Conditions. As an employee in the company, you will benefit from:
1. Excellent Performance Related Bonus Scheme
2. Access to a pension scheme - National Employment Savings Trust (NEST) CDD Services will pay a 3% contribution (this is over and above the minimum contribution rate at the present time)
3. Night Shift Working Allowances (where appropriate)
4. Bank Holiday Working Allowances (where appropriate)
Bank work is offered on an 'as and when' basis with no guaranteed hours and will be paid on a pro-rata hourly rate for hours worked only.
Job responsibilities
1. To work under the direction of the Retail Services Supervisor/Manager and assist in the preparation of nutritious and appetizing meals and snacks for staff and visitors, according to planned menu using specified recipes, methods, and systems for cook chill catering to the highest possible standards of nutritional, temperature, quality, presentation, hygiene and safety, and allergen regulations.
2. To be involved in the preparation of all retail and buffet products, adhering strictly to standard recipes, methods, and production planning.
3. Ensure high standards of food quality from point of purchase to meal preparation, cooking, and service, ensuring quality control processes throughout.
4. To operate the electronic tills and handle cash.
5. To work within the coffee shop outlet after full training with the barista style machines.
6. To assist in temperature monitoring and recording of all produced meals/foodstuffs and food storage equipment in accordance with standards as laid down in the Catering Department Policies and Procedures and Hazard Analysis Critical Control Points (HACCP).
7. Assist with receipt, quality assurance, and stock control of goods received into the retail stores, ensuring correct storage and security of goods, adhering to stock rotation practices in accordance with HACCP.
8. Assist in Hygiene Audits and Cleaning Schedules inspections for your area of work, ensuring that any remedial work is carried out.
9. To assist in the general cleaning of crockery and kitchen utensils using the dishwashing machine and by hand when required.
10. To comply with cleaning schedules as specified.
11. To display a high standard of personal hygiene.
Communication
1. Co-operating with other members of the Catering Team to maintain and improve the present high standard of food service for staff and visitors.
2. To deal effectively and courteously with colleagues, patients, staff throughout the organisation, and members of the public, addressing customer complaints and concerns with a high level of customer service and passing these onto your supervisor for further action.
Human Resource Management
1. Attend all relevant training for the specified role.
2. Completion of Level 2 Food Safety before commencement.
3. Attend staff appraisals and performance reviews, ensuring that you have input in your personal development plans to maximise your potential to meet the department and Trust's aims and objectives.
4. To ensure that policies and procedures are followed and adhered to.
Person Specification
Special Skills & Knowledge
Essential
1. Able to work with minimal supervision following set procedures.
Desirable
1. Flexible approach to work and adaptable to change.
Qualifications
Essential
1. Level 2 Certificate in Food Hygiene (E).
2. Food allergen awareness (E).
3. A good standard of literacy and numeracy (E).
Experience
Essential
1. Effective interpersonal skills.
2. Customer care experience (E).
Desirable
1. Industry experience within catering services.
Special Requirements
Essential
1. Natural & enthusiastic staff member.
Desirable
1. Knowledge of the catering sector.
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