Reservations Executive – Luxury Hotel & Spa, Derry/Londonderry
Are you a detail-oriented and customer-focused professional with a passion for hospitality? Our client’s luxurious Hotel & Spa located in the heart of Derry/Londonderry is seeking an enthusiastic Reservations Executive to join their team and ensure an exceptional guest experience.
As a Reservations Executive, you will be the first point of contact for guests, managing all room bookings and handling enquiries with professionalism and care. You will play a crucial role in upholding the high standards of service that the hotel is known for, ensuring a seamless experience for your guests from the moment they enquire to the time they depart.
What you’ll do:
* Monitor all incoming reservations and correspondence, ensuring timely responses in line with company standards
* Process payments for room bookings and maintain accurate billing procedures
* Answer phone calls with the hotel’s “Tone of Voice,” delivering a high level of service and professionalism
* Stay up-to-date on the hotel’s services, packages, and room rates to handle guest enquiries and bookings effectively
* Build strong relationships with departments such as Reception, Accounts, and Sales
* Upsell rooms and secure revenue from no-shows, while continuously improving internal processes
* Manage group bookings, including contractual concession assignments and accurate billing
* Supervise provisional bookings, release dates, and ensure departmental SOPs are adhered to
* Support the training of new reservations team members, ensuring health and safety procedures are followed
* Assist in achieving guest satisfaction and room revenue goals by working closely with Front Office operations
* Address guest feedback and develop strategies to enhance service levels
* Collaborate with the accounting team on billing coordination and maintain front office supplies
* Respond to all third-party platform messages
* Perform other related duties as assigned by management, ensuring a smooth reservations operation.
What you’ll have:
* Experience in a similar role within the hospitality industry, as a hotel receptionist/reservationist
* Strong communication and interpersonal skills with a focus on customer service
* Proactive attitude, excellent organisational skills, and attention to detail
* Knowledge of booking systems and procedures
* Ability to work collaboratively with different departments and handle guest enquiries with care
What You’ll get:
* Competitive salary of £12.00 per hour
* Staff discounts on food, hotel services, and amenities
* A dynamic and supportive working environment
* Opportunities for professional growth and development
How to Apply:
Contact me (Charlene) on (phone number removed) for a confidential chat or click “Apply” and I’ll be in touch