Job Title: Customer Service Administrator
Job Type: Permanent, Full Time
Salary: £25,000
Location: Solihull (office based)
Job Description for Customer Service Administrator:
Are you a customer service professional with experience within a sales office? We have an exciting opportunity to join an organization in the Solihull area; they offer a great culture with the opportunity to use your administrative skills as keen attention to detail is required to provide excellent customer service and process customers' orders effectively and efficiently. If you have experience within customer service, administration, or sales order processing, this may be the perfect next step for you! The role is full-time in the office Monday-Friday, and working hours are 9-5pm (no hybrid working).
Key Duties and Responsibilities for Customer Service Administrator:
* Make outgoing calls following online enquiry/registering of interest.
* Take incoming calls and solve queries effectively and efficiently.
* Communicate with customers via email, remaining professional and courteous.
* Log notes on the system with accurate and relevant information.
* Build rapport with customers to maximize enquiry to conversion.
* Utilize analytical skills to assess customer needs and provide tailored solutions.
* Work in a fast-paced environment while maintaining attention to detail.
Skills and Experience Required for Customer Service Administrator:
* Experience within a customer service and administration position is essential.
* IT proficient, including the use of Microsoft Office.
* Strong communication skills.
* Ability to work in a fast-paced environment.
If you feel your skills and experience would be suitable for this position, please click APPLY or send your CV to Sarah.E.Clarke@pertemps.co.uk. #J-18808-Ljbffr