Job summary DEDICATED TO WHAT WE DO. PASSIONATE ABOUT HOW WE DO IT. Join Our Team as a Regional Operations Support Manager Are you ready to drive service improvement and support operational excellence across our organisation? We are looking for a dynamic and proactive Regional Operations Support Manager to join our team and make a real impact Why You'll Love This Role: Lead Change Initiatives : Coordinate and support projects that enhance efficiency, streamline processes, and improve service delivery. Collaborate and Innovate : Engage with stakeholders to foster collaboration and innovation, addressing operational challenges with sustainable solutions. Flexible Working : Participate in Bronze-level on-call responsibilities and work out-of-hours as needed to support critical projects and operational needs. Embed Improvements : Work closely with teams to manage the impact of changes, ensuring successful implementation and long-term adoption of new ways of working. Drive Innovation : Promote a culture of innovation, encouraging teams to propose creative solutions to operational challenges. Main duties of the job Key Responsibilities include but not limited to: Operational Management : Ensure processes and support services align with organisational priorities and comply with Care Quality Commission (CQC) standards. On-Call Support : Provide operational support outside of normal working hours, making decisions to ensure service continuity. Change Management : Lead and support change initiatives, facilitating smooth transitions in processes and systems. Innovation and Problem-Solving : Develop frameworks for identifying inefficiencies and implementing solutions that improve processes, save time, or reduce costs. Training and Development: Assist in creating training materials and delivering sessions to ensure staff are confident in updated processes. HR and Staff Support : Support recruitment, monitor compliance, and assist in tracking training and annual leave usage. Financial Responsibilities : Monitor expenditure, ensuring cost efficiency and adherence to financial policies. Medicines Management : Oversee the Medicines Management Team, ensuring compliance with policies and regulatory frameworks. Fleet Operations : Manage the operational deployment of fleet vehicles, ensuring they are well-maintained and compliant with legal and safety requirements. About us At HUC, we're proud to invest in our people by offering a wide range of exciting benefits that support your personal, professional, and financial wellbeing: Exclusive Discounts : Unlock savings on shopping, travel, and more, through our Discount Hub, Blue Light Card, Tickets for Good, and more. From everyday essentials to special experiences, we've got your wallet covered NHS Pension Scheme : Secure your future with the NHS Pension, offering peace of mind and long-term financial benefits for all our staff. Wellbeing Support : Your health matters Enjoy access to counselling services, personalised health plans, meditation guides, energising fitness routines, and delicious recipes to keep you thriving every day. Recognition and Rewards : Your hard work won't go unnoticed Celebrate your achievements with peer shout-outs, special awards, and exclusive event vouchers that show how much we appreciate you. Financial Perks: Take the stress out of money matters with free financial advice, a healthcare cash plan to cover everyday expenses, and smart savings options through our Credit Union. Career Growth : Build the future you deserve with our My Academy training programs, exciting internal vacancies, and regular updates to keep you in the loop with HUC news and opportunities. Office Comforts : Stay refreshed with unlimited tea and coffee, enjoy the ease of free parking, and recharge in our dedicated relaxation areas. Plus, join in on engaging team events that make every workday more enjoyable Date posted 12 March 2025 Pay scheme Other Salary £34,000 to £37,000 a year dependent on experience Contract Permanent Working pattern Full-time, Flexible working Reference number 4265-7074546 Job locations Welwyn Garden City, Bedford, Taunton or Peterborough HUC Old Ambulance HQ Welwyn Garden City, Bedford, Peterborough, Taunton AL7 4HL Job description Job responsibilities For further information, please see attached documentation for a full Job Description and Person Specification Job description Job responsibilities For further information, please see attached documentation for a full Job Description and Person Specification Person Specification Qualifications Essential oEducated to GCSE level with English and Maths oEducated to or equivalent to working at A-Level standard oA valid UK Driving Licence (with access to own vehicle) Desirable oAdditional qualifications in operations, project management, or change management (e.g., PRINCE2, Agile, or Lean Six Sigma). Experience Essential oExperience managing small teams or supporting team coordination. oExperience managing teams remotely, including fostering collaboration and maintaining accountability across dispersed teams. oFamiliarity with operational processes and policies. oExperience supporting service improvements and change initiatives. oProficiency in IT systems, including Microsoft Office (Excel, Word, PowerPoint). Desirable oExperience developing or supporting the implementation of SOPs or policies. oExposure to change management or service improvement initiatives. oExperience in on-call roles or responding to operational incidents. Skills and Abilities Essential oStrong organisational and administrative skills, with attention to detail. oAbility to manage competing priorities and work under pressure. oStrong interpersonal and communication skills, with an ability to engage staff at all levels. oCritical thinking and problem-solving skills, with a focus on innovation Personal Attributes Essential oA team player with a collaborative approach. oMotivated and committed to personal and professional development. oReceptive to change and innovation. oCalm and decisive under pressure, especially in on-call and out-of-hours scenarios. Person Specification Qualifications Essential oEducated to GCSE level with English and Maths oEducated to or equivalent to working at A-Level standard oA valid UK Driving Licence (with access to own vehicle) Desirable oAdditional qualifications in operations, project management, or change management (e.g., PRINCE2, Agile, or Lean Six Sigma). Experience Essential oExperience managing small teams or supporting team coordination. oExperience managing teams remotely, including fostering collaboration and maintaining accountability across dispersed teams. oFamiliarity with operational processes and policies. oExperience supporting service improvements and change initiatives. oProficiency in IT systems, including Microsoft Office (Excel, Word, PowerPoint). Desirable oExperience developing or supporting the implementation of SOPs or policies. oExposure to change management or service improvement initiatives. oExperience in on-call roles or responding to operational incidents. Skills and Abilities Essential oStrong organisational and administrative skills, with attention to detail. oAbility to manage competing priorities and work under pressure. oStrong interpersonal and communication skills, with an ability to engage staff at all levels. oCritical thinking and problem-solving skills, with a focus on innovation Personal Attributes Essential oA team player with a collaborative approach. oMotivated and committed to personal and professional development. oReceptive to change and innovation. oCalm and decisive under pressure, especially in on-call and out-of-hours scenarios. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name HUC Address Welwyn Garden City, Bedford, Taunton or Peterborough HUC Old Ambulance HQ Welwyn Garden City, Bedford, Peterborough, Taunton AL7 4HL Employer's website https://hucweb.co.uk/ (Opens in a new tab)