Job Description
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire
Collections Advisor
Salary of £27,000
About this role
From time to time, our customers have trouble making payments on their credit card account. This might be due to health issues, job loss or even a deeper vulnerability.
As a member of our Specialist Customer Support Team, you’ll be there to help and support our customers in the best possible way.
Using empathy and strong communication skills, you’ll provide exceptional customer service and educate customers on next steps or signposting for further support. Every customer will have different circumstances so you’ll manage each individual situation to help find a suitable outcome for them.
What you’ll do
1. Have effective and impactful conversations with our customers
2. Understand their individual circumstances and agree on a suitable solution from a range of options that will support them
3. Understand industry regulation and how this matches with Capital One policies
4. Remain customer focused and put them at the centre of every decision
5. Support our customers through a range of challenging and sensitive situations taking into account any vulnerabilities
6. Signpost customers...