Job summary
Part time - hours per week.
We are seeking a dynamic individual to join our friendly,busy team as a part-time Senior Booking Clerk. The successful applicant willdemonstrate excellent organisational and communication skills. They will behighly motivated with a keen eye for detail, and have current experienceworking with IT systems. They will provide an efficient and high qualityscheduling service to support achieving the teams key success targets. This isa very busy role and will be an excellent opportunity for the right candidatewho has the ability to cope with the demands of the service.
Main duties of the job
The successful candidate will manage the waiting lists andhelp with patient queries, bookings and cancellations, working closely with asmall team of medical secretaries, clinicians and the management team to ensurepatients are listed for surgery appropriately. They will ensure all procedureshave been followed, providing a smooth and positive experience for ourpatients. This is a highly responsible but rewarding position and would suit a cheerfuland self-motivated person who is able to prioritise their own workload withflexibility no two days are the same and the team work extremely hard to putthe patient first.
About us
The RotherhamNHS Foundation Trust (TRFT) is a combined acute and community Trust serving ourlocal population of around 270,000 people. Our vision is to always act theright way and be proud to provide exceptional healthcare to the communities ofRotherham.
As a Trust weare on a journey to excellence and our people and culture are at the heart ofeverything we do for patients. In the latest NHS Staff Survey, we are thesecond most improved Trust in England for would you recommend the Trust as aplace to work?, and were one of the most improved for staff engagementoverall.
But dont justtake our word for it each year hundreds of colleagues receive nominations forour Excellence and Proud awards, showcasing our brilliant people andrecognising their achievements. Our people make a difference to the lives ofpatients every day and we are proud of the improvements we are making.
All of our5,100 colleagues are key to our improvement journey, and we are continuing to improveour services by upholding the Trusts values of Ambitious, Caring and Together.If you are passionate about making a difference, then please apply to join uson our journey to excellence.
Job description
Job responsibilities
Please see the attached job description and person specification for full details of the roles and responsibilities.
Person Specification
Qualifications
Essential
1. 3 GCSEs or equivalent.
Desirable
2. NVQ or equivalent in customer service administration
3. Previous training in/use of Trust in-house systems
4. Training in data protection.
Knowledge
Essential
5. Knowledge and understanding of the 18 week policies
6. Knowledge of national and local access targets
7. Confidentiality.
Experience
Essential
8. Working in a customer/patient care environment
9. Working as part of a team
10. Working under own initiative
11. Working under pressure or to meet targets/deadlines
Desirable
12. Maintain effective, accurate and efficient office systems including MediTech
13. Waiting list management
14. Previous NHS experience.